Experience

Doubleknot

• Software Development
• 1 - 100 Employee

• Product Manager

  • Mar 2023 - Present

• Technical Support Specialist

  • Sep 2020 - Feb 2023

  Provide improved customer service using teaching methods to increase customer knowledge.



Tessitura

• United States
• Software Development
• 200 - 300 Employee

• Support Lead, NA

  • Feb 2020 - May 2020

  Supported the Quick Service team by removing cultural roadblocks, improving efficiencies and fostering a positive working environment.

• Application Support Specialist

  • Feb 2015 - Feb 2020

  Provided excellent customer service, through written and verbal communications to both Tessitura members and Tessitura Staff.



The Phoenix Theatre Company

• Entertainment Providers
• 1 - 100 Employee

• Tessitura Data & Analytics Manager

  • Jul 2014 - Feb 2015

  Collaborated with department Directors as primary data analyst for Sales, Marketing and Development. Created and maintained the ticketing and fundraising events inside the Tessitura CRM.

• Individual Giving Manager

  • Jul 2013 - Jun 2014

  Fostered relationships with donors under $250 which included working with new donors as well as renewal donations. Closely collaborated with the Development team to move donors into higher levels of sponsorship.

• Patron Services Supervisor

  • Sep 2011 - Jun 2013

  Assisted the Director of Sales with ticket inventory and collaborated with the Tessitura Manager in the creation and maintenance of the Tessitura application.



Berkeley Repertory Theatre

• United States
• Performing Arts
• 100 - 200 Employee

• Production Management Fellow

  • Aug 2010 - Jun 2011