Krys Freeman
Customer Support Team Lead at Doubleknot- Claim this Profile
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Bio
Experience
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Doubleknot
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Software Development
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1 - 100 Employee
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Customer Support Team Lead
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Aug 2021 - Present
Lead the Support team by working to improve relationships with customers, improve workflows interdepartmentally, and implement knowledge sharing opportunities to enhance support knowledge.
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Technical Support Specialist
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Sep 2020 - Present
Provide improved customer service using teaching methods to increase customer knowledge.
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Tessitura
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United States
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Software Development
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200 - 300 Employee
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Support Lead, NA
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Feb 2020 - May 2020
Supported the Quick Service team by removing cultural roadblocks, improving efficiencies and fostering a positive working environment.
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Application Support Specialist
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Feb 2015 - Feb 2020
Provided excellent customer service, through written and verbal communications to both Tessitura members and Tessitura Staff.
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The Phoenix Theatre Company
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Entertainment Providers
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1 - 100 Employee
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Tessitura Data & Analytics Manager
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Jul 2014 - Feb 2015
Collaborated with department Directors as primary data analyst for Sales, Marketing and Development. Created and maintained the ticketing and fundraising events inside the Tessitura CRM.
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Individual Giving Manager
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Jul 2013 - Jun 2014
Fostered relationships with donors under $250 which included working with new donors as well as renewal donations. Closely collaborated with the Development team to move donors into higher levels of sponsorship.
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Patron Services Supervisor
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Sep 2011 - Jun 2013
Assisted the Director of Sales with ticket inventory and collaborated with the Tessitura Manager in the creation and maintenance of the Tessitura application.
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Berkeley Repertory Theatre
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United States
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Performing Arts
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100 - 200 Employee
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Production Management Fellow
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Aug 2010 - Jun 2011
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Education
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University of Arizona
Stage Management, Theater