Experience

SmartKarrot

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2022 - Present

  Effectively oversee the entire customer journey, from onboarding and renewals to upselling and cross-selling, product adoption, and implementation catering to a diverse clientele spanning Start-ups, SMBs, and Enterprises. My role includes guiding clients through product setup, training, and seamless navigation, ensuring their success with our SmartKarrot Customer Success platform. Contributing substantial value to engaged clients by closely monitoring crucial KPIs like onboarding progress, renewal rates, churn mitigation, upsell/cross-sell opportunities, net revenue retention (NRR), and product adoption. Regularly generating insightful reports and dashboards, employing successful strategies to consistently enhance customer performance metrics on a quarterly basis. Fostering strong client retention and satisfaction, evidenced by my proactive approach in orchestrating Quarterly Business Reviews (QBRs). Actively collaborating on internal initiatives, such as shaping the product roadmap, designing educational modules for platform users, and streamlining the workflow of customer success procedures. Show less



Unacademy

• Education Administration Programs
• 200 - 300 Employee

• Sr. Category Associate

  • Jan 2021 - May 2022

  Optimized data analysis techniques to develop revenue-generating strategies for the IIT-JEE category. Supported performance marketing team in designing effective creatives for promoting upcoming batches. Drove satisfaction levels, operational excellence metrics, and collaboration with over 200 esteemed educators and internal stakeholders. Ensured seamless day-to-day operations of classes and activities, fostering a conducive learning environment. Optimized data analysis techniques to develop revenue-generating strategies for the IIT-JEE category. Supported performance marketing team in designing effective creatives for promoting upcoming batches. Drove satisfaction levels, operational excellence metrics, and collaboration with over 200 esteemed educators and internal stakeholders. Ensured seamless day-to-day operations of classes and activities, fostering a conducive learning environment.



Cure.Fit

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Center Manager

  • Oct 2018 - Jan 2021

  Successfully oversaw daily operations, ensuring smooth and efficient functioning while managing employee responsibilities within the center. Expertly handled client interactions and inquiries, maintaining a high level of customer satisfaction. Served as the primary point of contact (SPOC) for center managers and trainers, effectively coordinating and addressing their needs. Successfully oversaw daily operations, ensuring smooth and efficient functioning while managing employee responsibilities within the center. Expertly handled client interactions and inquiries, maintaining a high level of customer satisfaction. Served as the primary point of contact (SPOC) for center managers and trainers, effectively coordinating and addressing their needs.


Radio One
• India
• Entertainment
• 1 - 100 Employee
• Sound Engineer

  • Mar 2017 - Apr 2017


Zela Luxury Health Clubs

• India
• Hospitals and Health Care

• Customer Service Executive

  • Aug 2014 - May 2015

  Demonstrated effective leadership in managing a maintenance team, ensuring efficient operations and high customer satisfaction. Played a key role in achieving membership renewal targets and implemented impactful training programs to enhance front office employees' skills and performance. Demonstrated effective leadership in managing a maintenance team, ensuring efficient operations and high customer satisfaction. Played a key role in achieving membership renewal targets and implemented impactful training programs to enhance front office employees' skills and performance.