Experience

Arizona Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Information Security Engineer

  • Nov 2015 - Present

  Information Security Engineer 3/19 – Present Information Security Analyst 7/16 – 2/19 Supports the Information Security Officer in the proactive monitoring of our network, access controls, and information security controls Primarily responsible for configuration and monitoring of Palo Alto firewall Segmentation for network with Palo Alto firewall Micro Segmentation of datacenter with NSX and Palo Alto VM firewall Deployment Palo Alto GlobalProtect VPN with multi-factor authentication Responsible for the administration of VPN and other remote access point Responsible to oversee patch management of software security threat Audits security settings to ensure compliance with all applicable policies and procedures Assists in the prevention and resolution of security threats Detects, prevent and resolve security threats within the network Senior Desktop Administrator 11/15 – 7/16 Setup, install, configure and support desktops, printers, telephones, LAN hardware and other peripheral devices in a multi-vendor network environment Configuration of approved desktop third party software Demonstrates advanced troubleshooting skills in the identification and resolution of problems Maintains standardized PC images and administers Group Policies for printer connections and application settings Mentors and assists other staff members Provide support to Branch locations and remote users Administer Kace for imaging and deployment of software Show less



at Charles Schwab through (TEKsystems)

• Desktop Support Engineer

  • Jul 2014 - Jul 2015

  3rd Level support and overall administration for desktop security products and infrastructure Evaluation and implementation for new security and ongoing administration of existing products Image and Validate of Windows 8/8.1 with SCCM 2012R2 Validate proper drivers installation on Windows 8/8.1 image for various HP and Dell Models Test and Validate BitLocker for deployment 3rd Level support and overall administration for desktop security products and infrastructure Evaluation and implementation for new security and ongoing administration of existing products Image and Validate of Windows 8/8.1 with SCCM 2012R2 Validate proper drivers installation on Windows 8/8.1 image for various HP and Dell Models Test and Validate BitLocker for deployment



OneNeck IT Solutions

• United States
• Information Technology & Services
• 200 - 300 Employee

• Desktop Administrator II

  • Nov 2007 - Jul 2014

  Manage, package and deploy Software with SCCM 2012 Implementation of MDT 2010 with several deployment shares and replication setup for several different sites MDT 2010 to build and deploy images for windows XP and windows 7 MDT 2010 to Migrate windows XP to windows 7 MDT 2010 to package and deploy software company wide Successful deployment of MS Windows 7 Successful deployment of MS Lync 2010 Provided training to the end users for MS Lync 2010 Administration of Exchange 2007/2010/2013 Administration of Active Directory for Windows Server 2003/2008/2012 Provided new hire orientation Testing and deployment of application and OS images Successful deployment of MS Communicator 2007 USMT to backup and restore data on end users computer SMS to deploy software and images to end users computer SMS query to obtain hardware and software information Contact vendor for warranty service repairs on hardware Maintain and monitor WSUS for desktop update patching Maintain and monitor MS Forefront Antivirus Server for desktop client Responsible for troubleshooting, monitoring and maintaining desktop hardware and software Remotely troubleshooting and resolving problems using Dameware Utilities, NetMeeting, Communicator, Lync and TeamViewer Configure VDI access for End User and publish it through UAG Provide Oncall support for Desktop and Server 2003/2008/2012 Provide access and troubleshoot UAG connection problem for ERP application customer Responsible for support and configuration of file and print server Responsible for deployment and maintenance of new and existing printers Handle multiple tasks and projects simultaneously Create documentation and process as necessary Responsible for support and maintenance of conference network and projector Provide support for Executive meeting as needed Provide support and deployment of VOIP Cisco phones Provide basic network support as required Maintain and update Asset record for desktop equipment Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Desktop Support Specialists

  • Oct 2004 - Nov 2007

  Remotely troubleshoot and resolving problems using DameWare Utilities, NetMeeting, Tight VNC Provide second-tier technical support for internal and external customers Responsible for troubleshooting, monitoring and maintaining customer’s desktop for software and hardware Image, configure and deploy computer for break fixes and new hires Placing the service with the appropriate hardware vendor and tracking through completion of service by trouble ticket Create and resolve trouble ticket in service desk Show less



ON Semiconductor

• Semiconductor Manufacturing
• 1 - 100 Employee

• Desktop Technician/Network Administrator

  • Jul 2000 - Oct 2004

  Remotely troubleshoot and resolve the issue using Remote Assistance, Remote Desktop and Timbuktu Pro Network Administration Successfully converted End User from Netscape Email to Exchange 2003 Successfully deployed 500 computers in North America in spam of 3 weeks Used SMS query to obtain hardware and software information remotely Imaged, configured and deployed computer for all break fixes and new hires Responsible for installing and troubleshooting all the software on client’s computer Retrospect backup Administration Project Implementations Responsible for Level I help desk support utilizing Timbuktu Pro to troubleshoot and configure PC issues with various applications and hardware across Windows 95, 98, NT and 2000 platforms Creating new user accounts, copying user profiles and adding systems to primary domain controller in NT environment Install software to end user’s PC to help the client troubleshoot remotely Maintain appropriate records and documentation on service work performed, updating online system of service order status and potential issues As Administrator, assigning user permissions and administrator rights to clients; installing software; assigning IP addresses (LAN/WAN) Maintain, manage and monitor a database of long-term and permanent asset inventory for client tracking purposes Show less



Country Inn & Suites

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Front Desk Manager

  • Feb 1998 - May 2000

  This highly visible position required excellent communication, organizational and customer service skills. Responsibilities ranged from taking reservations to training new employees to computer operations. Accurately balance the cash flow for all daily accounts. Ability to adapt in the fast changing environment while manage many priorities at the same time. This highly visible position required excellent communication, organizational and customer service skills. Responsibilities ranged from taking reservations to training new employees to computer operations. Accurately balance the cash flow for all daily accounts. Ability to adapt in the fast changing environment while manage many priorities at the same time.