Experience

CENTRICA PLC

• United Kingdom
• Utilities
• 1 - 100 Employee

• Credit and Collection Executive/ Learning Associate

  • Aug 2016 - Present

  Key Responsibilities: • Proactively contact stakeholders both by telephone and in writing. • Manage time and prioritise workload. • Liaise internally and externally with colleagues throughout the business and externally with customers at all levels. • Demonstrate excellent negotiation and communication skills. • Work with customers to reduce debt in a timely manner to meet targets. • Investigate customer accounts and resolving complex queries and complaints • Maintain… Show more Key Responsibilities: • Proactively contact stakeholders both by telephone and in writing. • Manage time and prioritise workload. • Liaise internally and externally with colleagues throughout the business and externally with customers at all levels. • Demonstrate excellent negotiation and communication skills. • Work with customers to reduce debt in a timely manner to meet targets. • Investigate customer accounts and resolving complex queries and complaints • Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect appropriate information. • Manage and support a team when needed. • Training and coaching new and current agents. • Ensure all individual and team targets were met • CV Screening • Responsible for shortlisting and interviewing candidates • Run, Create and analyse reports Show less



H&T Pawnbrokers

• Customer Advisor

  • Apr 2011 - Jul 2016

  Leicester, United Kingdom Key Responsibilities: •Meeting the financial targets of our branch and team •Ensure accuracy and strict attention to detail when checking quality of jewellery and watches to pawn / sell •Train new members of staff and mentor their development •Took part in the marketing activities of the company in order to increase clientele and sales •Provide exemplary customer satisfaction and do everything possible to ensure customers are satisfied with the service provided •Pre-screen… Show more Key Responsibilities: •Meeting the financial targets of our branch and team •Ensure accuracy and strict attention to detail when checking quality of jewellery and watches to pawn / sell •Train new members of staff and mentor their development •Took part in the marketing activities of the company in order to increase clientele and sales •Provide exemplary customer satisfaction and do everything possible to ensure customers are satisfied with the service provided •Pre-screen customers loan applications and approve transactions where necessary Show less



Carrington Carr Group

• Marketing Consultant

  • May 2015 - Jul 2015

  Leicester, United Kingdom Key Responsibilities • Making outbound calls, tele-prospecting to clients • Following up leads to obtain new business • Contacting former and new customers with a view of gaining more business • Building and maintaining rapport with customers



Clintons (AG Retail)

• United Kingdom
• Retail
• 400 - 500 Employee

• Customer Assistant

  • Oct 2007 - Sep 2011

  Leicester, United Kingdom Key Responsibilities: •Cash handling, stock taking, handling customer queries, and general housekeeping •Ensure the highest standard of customer service whilst seeking to increase sales by cross-selling •Worked as part of a team to meet and exceed the needs of customers, advising them and dealing with their concerns.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Administrator / Data Entry Clerk

  • Sep 2010 - Mar 2011

  Leicester, United Kingdom Key Responsibilities: •Data entry •General office work including closing cases, filing and managing with post