Experience

SilverRock Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Ancillary Specialist

  • Aug 2021 - Present



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Oct 2019 - Sep 2021

  *Complete and meet expectations on customer service by serving more than 200 customers resulting in 100% positive ratings. *Collect about $3,000 daily for food/beverages purchased, while maintaining a perfect cash drawer. *Maintain and organize six workspaces every hour according to local health codes. *Complete and meet expectations on customer service by serving more than 200 customers resulting in 100% positive ratings. *Collect about $3,000 daily for food/beverages purchased, while maintaining a perfect cash drawer. *Maintain and organize six workspaces every hour according to local health codes.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst Intern

  • Jan 2021 - Jul 2021

  *Assist and Set the standard for the overall Third-party lifecycle organization (TLM) processes. *Establish reporting standards to provide transparency into project goals for key stakeholder’s teams and leadership. *Help define the standards for weekly/bi-weekly meetings minutes, -Created meeting minutes, establish topic items, establish process for takeaway process for action items. *Maintain system of record (SOR) for all projects (500+) across the TLM organization. *Assist and Set the standard for the overall Third-party lifecycle organization (TLM) processes. *Establish reporting standards to provide transparency into project goals for key stakeholder’s teams and leadership. *Help define the standards for weekly/bi-weekly meetings minutes, -Created meeting minutes, establish topic items, establish process for takeaway process for action items. *Maintain system of record (SOR) for all projects (500+) across the TLM organization.



Year Up

• United States
• Non-profit Organizations
• 700 & Above Employee

• Year Up

  • Aug 2020 - Jul 2021

  Year Up is a one-year intensive training program, in which students spend the first six months of skills training and a subsequent six-month internship at any of the 250+ top companies that best suits their professional preferences and works style. With training specifically designed to meet workforce needs, Year Up alumni graduate career-ready. At Year Up, I currently specialize in the track of Business Operations Year Up is a one-year intensive training program, in which students spend the first six months of skills training and a subsequent six-month internship at any of the 250+ top companies that best suits their professional preferences and works style. With training specifically designed to meet workforce needs, Year Up alumni graduate career-ready. At Year Up, I currently specialize in the track of Business Operations



West USA Realty

• United States
• Real Estate
• 700 & Above Employee

• Corporate Call Center

  • Jul 2017 - Nov 2018

  *Provided extensive customer service by fielding more than 300 telephone calls daily ensuring that each customer receives outstanding service. *Maintained 500 real estate files weekly resulting in accurate and efficient record keeping. *Supplied necessary support services to 5 supervisors, showing eagerness and capacity to learn. *Provided extensive customer service by fielding more than 300 telephone calls daily ensuring that each customer receives outstanding service. *Maintained 500 real estate files weekly resulting in accurate and efficient record keeping. *Supplied necessary support services to 5 supervisors, showing eagerness and capacity to learn.



Phoenix Mountain Nursing Ctr

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2014 - Nov 2016

  *Directed about 25 visitors daily through effective communication. *Performed clerical duties including filing, sorting & sending mail, fielding telephone calls and order supplies *Coordinated about 5 events/fundraisers monthly for employees, displaying an outgoing personality. *Supplied necessary administrative and office support for more than 15 supervisors and going beyond what is expected each day. *Performed data entry utilizing word processing spreadsheets and budget monthly PO books. Show less