Experience

Mentor Media Supply Chain Solutions, member of Elanders Group

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Senior Program Executive

  • Jun 2016 - Present

  - Overseeing the program’s portion of the business. - Rapport building & export on any new business opportunities. - Ensure that Profit & Loss are balanced when making decision. - Submitting of FAI for all NPI once materials are ready. - Preparing of Weekly reports (Sales Reports) & Monthly reports (P&L reports)- Reducing the impact of orders not able to fulfil due to quality issues by resolving them promptly.- Participated in Kaizen Group Projects. - Acts as a communication bridge between customers & internal team so that objective can be achieved. - Ensured that all the orders will be PGI within the TAT given. - Ensured that all PGI-ed orders will be trucked out within the given timing. - Ensured all issues (Quality issues, material shortage etc) for affecting for the orders to be resolved asap. - Liaising with Buyers’ team on the purchasing parts. - Performed investigation for any unclear issues such as quality claim from customers. - Updated the rest of the team with any latest instruction or information from customers. - Compiling data for Monthly Billing - Ah-hoc issues – System issues, 3PL’s issues, monthly payments’ issues etc. Show less

• Operation Executive

  • Jun 2015 - Jun 2016

  Overseeing the operational matters of the site. – Meeting of the KPI set by the company and the customer. - Ensured that all the orders will be PGI within the TAT given. - Verifying Compiling data for Monthly Billings - Perform investigation for any unclear issues such as quality claim from customers.- Ah-hoc issues – System issues, 3PL’s issues

• Program Executive

  • Jun 2011 - Jun 2015

• Sales Administrator

  • May 2010 - Jun 2011

  - Ensured compliance of order acceptance- Monitored and ensured daily open orders and/or backlogs are completed within targeted deadlines.- Worked closely with the customers’ planners to support on order fulfilment.- Provided order latest update to respective planners.- Collated & ensured that required shipping documents are sent to customers. - Worked closely with internal team to support assigned Customers’ orders.- Liaised and coordinated with the Production Department and Switching Center on goods availability and coordinate with Shipping Department to ensure timely delivery to customers.- Liaised and coordinated between production, sales support team and process engineer for orders. Show less



YAMAZAKI MAZAK SINGAPORE PTE LTD

• Singapore
• Machinery Manufacturing
• 1 - 100 Employee

• Parts Assistant Executive

  • Mar 2008 - May 2010

  - Liaised with customers from Asia, Europe and US, which formed 40% of the department’s sales, independently; - Prepared quotations, invoices & billings for customers; - Ensured customers’ outstanding payments are paid on time; - Ensured customers’ orders are delivered on time; - Assisted customers with the correct parts which they required; - Ensured that there is enough stock to meet with customers’ requirements; - Provided forklift assistance when required. - Liaised with customers from Asia, Europe and US, which formed 40% of the department’s sales, independently; - Prepared quotations, invoices & billings for customers; - Ensured customers’ outstanding payments are paid on time; - Ensured customers’ orders are delivered on time; - Assisted customers with the correct parts which they required; - Ensured that there is enough stock to meet with customers’ requirements; - Provided forklift assistance when required.



Ryder Ascent Logistics Pte Ltd.

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Officer

  • Aug 2005 - Mar 2008

  - Liased with customers on order requirements and status; - Handled two companies’ projects independently; - Worked with operations to ensure orders are fulfilled in a timely manner; - Preparation of billing, shipping documents, system updates and reports. - Liased with customers on order requirements and status; - Handled two companies’ projects independently; - Worked with operations to ensure orders are fulfilled in a timely manner; - Preparation of billing, shipping documents, system updates and reports.



Yanmar Asia (Singapore) Corporation Pte Ltd

• Assistant Engineer

  • Jul 2004 - Aug 2005

  - Liaised with distributors on marine engines’ order requirements; - Arranged claims & warranties for customers; - Maintained & performed troubleshooting for marine engines; - Performed commissioning of marine engines at trial test. - Liaised with distributors on marine engines’ order requirements; - Arranged claims & warranties for customers; - Maintained & performed troubleshooting for marine engines; - Performed commissioning of marine engines at trial test.