Experience

SMARTAIL

• India
• Software Development
• 1 - 100 Employee

• Program Head-Customer Success

  • Apr 2023 - Present



Repute

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Associate Director-Growth

  • Nov 2021 - Mar 2023



UrbanPro.com

• India
• Education Management
• 300 - 400 Employee

• Training And Communications Manager

  • Jun 2021 - Nov 2021



udaan.com

• India
• Technology, Information and Internet
• 700 & Above Employee

• Credit team

  • Feb 2019 - Jan 2021

  Training/ Learning & Development/Performance management/Engagement & Communication Training/ Learning & Development/Performance management/Engagement & Communication



Nestaway

• India
• Consumer Services
• 700 & Above Employee

• Assistant Manager

  • Mar 2018 - Feb 2019

• Team Lead

  • Apr 2016 - Mar 2018

• Senior Executive

  • Nov 2015 - Apr 2016



Flipkart

• India
• Technology, Information and Internet
• 700 & Above Employee

• Social Media Specialist

  • Jan 2013 - Aug 2015

   Responding on social media and looking into end to end resolution.  Mentoring team members on communication and presentation skills.  Developing content and templates for use on social media.  Instrumental in driving projects to increase customer engagement  Social media tool Management and analysis.  Daily and weekly reporting on the social media buzz.

• Social Media Specialist

  • Oct 2011 - Aug 2015

• Customer Support Representative-Email

  • Oct 2011 - Dec 2012

  Handling customer request/concern emails Mentoring new hire trainees Managing escalations Instrumental in setting up the chat process through defining processes and testing of the new chat tool