Experience

Soitron Group
• Slovakia
• IT Services and IT Consulting
• 1 - 100 Employee
• Automation Lead

  • Sep 2023 - Present


UiPath

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • May 2021 - Jan 2023

  ~ Comprehensive care and support for customers to adopt and use UiPath platform successfully Responsibilities: • Coaching customers’ RPA teams on methods, governance, operating model, adoption and training plan • Alignment on strategic goals, sharing of best practices, documentation assets and elementary advice to increasing the maturity and scaling up the automation success • Guidance on change management strategy to maximize adoption and business value • Awareness, evangelism, enablement and coordination of demos to support product utilization • Support to common customer challenges and incidents • Helping to get Early Access to new products and features • Bringing customer in touch with the right UiPath experts on areas of Support Services/ Technical Account management, Implementation Partners, Professional Services, etc. Show less



Wirecard

• Germany
• Financial Services
• 400 - 500 Employee

• Business Process Manager, Operational Excellence - Robotic Process Automation (RPA)

  • Sep 2019 - Aug 2020

  ~Integration of Robotic process automation platform to enterprise technology landscape and establishment of RPA tool governance, framework and standard operating procedures Responsibilities: • Introduction of a new generation of virtual workforce Robotic Process Automation to enterprise leadership and executives, incorporation of RPA to business strategy and E2E process landscape • Presentation of RPA to process owners and internal stakeholders for automation buy-in • Building of a dedicated RPA team driving Robotic Process Automation at global scale • Vendor and technical evaluation with cooperation of internal teams such as Vendor Management, IT Security and Enterprise Architecture board to assess risks, deployment strategy and implementation for on-boarding of RPA tool according to infrastructure, security and regulatory standards • Collaboration with senior level executives, process owners and technical teams within divisions to understand their goals, objectives and requirements, and translate them into Robotic process automation requirements • Planning, scheduling, managing project timelines and activities from project kick-off, tool evaluation including deployment architecture, product licensing, use case identification, business analysis and development to ensure a seamless implementation of Robotic process automation platform • Alignment with Process mining to deliver unified strategy for business process management • Establishment of documentation governance • RPA conception, design, implementation and testing of processes, as well as monitoring procedures and KPIs within business process management framework • Advising departments and assisting projects on procedural and operational issues • Reporting to Executives at regular intervals Show less



Verizon Enterprise Solutions, Inc.

• Automation Business Analyst

  • Nov 2017 - Jul 2019

  ~ Member of cross-functional team focused on automation and process improvement in PM, Engineering organization. Responsibilities: • Building and set-up of automation team • Project management – Validation of business initiatives, process on-boarding, business and development documentation (requirements, scope, ROI, As-is, To-be, risks) • Presentation and business justification of use cases to organization director, IT, stakeholders • Coordination of implementation phases, Legal & Security review, IT review and handoffs • Cooperation with Business, internal Units (IT, ISO), systems and applications owners, 3rd party providers • Pro-active process improvement within the new wave of transformation to Verizon 2.0 • Review of Engineering roles, internal systems, integrations, process order lifecycle • Following Agile approach – building user stories, ensuring delivery in 2 weeks iterations • Weekly submissions of organization accomplishments to Org. Director, VP, Executives Show less



Komerční banka

• Banking
• 700 & Above Employee

• RPA Business Analyst

  • Jul 2017 - Oct 2017

  ~ Participation on establishment of RPA concept in a banking environment, implementation of robotization and process optimization knowledge and skills Responsibilities: • RPA strategy, lifecycle and methodology for automation implementation, maintenance and daily operations • Cooperation with IT to set-up RPA tool in bank environment adhering bank regulatory standards • Building of automation operational agile team – definition of roles, capabilities and activities • Analysis of process opportunities, close cooperation with process owners and internal stakeholders • Process modeling, designing improvements and optimization with Lean Six Sigma and RPA principles to meet technical and business requirements, estimation of benefits, identification of risks at implementation and delivery • Support on automation implementation and maintenance • Regular reporting and post-automation control Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Business Analyst, Operational Excellence - Robotic Process Automation (RPA)

  • Apr 2015 - Jun 2017

  ~ Second level of optimization of business processes after transformation focusing on day to day repetitive administrative tasks that can be replaced by digital workforceResponsibilities:Second level of optimization of business processes after transformation focusing on day to day repetitive administrative tasks that can be replaced by digital workforce• Identification of automation opportunities and improvements for optimization• Interactive workshops with projects SMEs to document current state of processes for automation• Solution Design proposal for automation implementation – process opportunity analysis, feasibility study, workflow mapping, cost and benefits assessment, functional/ non-functional requirements, exception handling• Presentation of designed to-be process and PoC proposal to internal teams and process owners• Cooperation with Project Leads and developers to mitigate risks and assess relevant technology• Following of project pipeline and automation workflow structure Show less

• Query Team Coordinator

  • Nov 2014 - Mar 2015

  ~ Team management of 4 members as a first level of support to Accounts Payable queries and vendorsResponsibilities:• Control of incoming invoices from company suppliers, first check prior invoice posting to ERP system• Verifying entries comparing reports, invoice data and balances, monthly reconciliation, reporting

• Benchmarking Support Analyst

  • Oct 2014 - Nov 2014

  ~ Responsibility in identifying competing spare parts for an automotive clientResponsibilities:• Capturing required prices across several markets, determining part numbers using online sources

• Order To Cash Process Analyst

  • May 2014 - Sep 2014

  ~ Participation on global transition of OTC department of multinational food manufacturing companyResponsibilities:• Process and data gathering through design workshops with client internal teams and stakeholders• As-is process documentation, To-be remodeling and visualization of procedures based on KPIs• Building of transition workflow and project governance, analysis of opportunities, risks and improvements

• Team Coordinator & Customer Implementation Specialist for ITALY & IBERIA

  • May 2011 - May 2014

  ~ Team management of 10 members to deliver high quality service and support for the global ICT clientResponsibilities:• Monthly revenue recognition journal reporting to client, point of contact for escalations of high revenue activities• Audit handling, documentation, compliance and policies control, process optimization and implementation

• ISO 27001 spoc (Project support)

  • Apr 2010 - May 2014

  ~ Provision of support to project internal and external audit control (ISMS).Responsibilities:• Ensuring project security policies and its adherence is in compliance with ISO 27100 standards• Provision of refresh training for employees, ISO counselling• Participation on internal mystery audits• Evidence of data medias and stored employee’s data on server repository

• Customer Service for ITALY & IBERIA – Service Order Management

  • Apr 2010 - Apr 2011

  ~ Maintenance of customer inventory, provision of support on product entitlement, point of contact for customer queriesResponsibilities:• Data entry, system configuration and regular billing based on customer agreement and provided inventories• Following approval and escalation workflow, ISMS, ISO 27001, SOX audit support