Experience

Tarsago Media Group

• Poland
• Book and Periodical Publishing
• 1 - 100 Employee

• Accountant

  • Jan 2021 - Present

  Responsibilities include:- Monthly reconciliation and alignment of accounts- Accounts preparation for year-end auditing and archiving- Registration and scanning of Accounts Payable (AP) invoices- Purchase Order (PO) invoice management- Sales order and invoice creation for B2B customers in SAGE CRM system- Issuing of Accounts Receivable (AR) invoices- Credit card related document booking and administration- Manage travel and expense reports for department team members as well as calculation and booking- Managment of petty cash- Employee reimbursement including verification of expenditure and booking

• Junior Accountant

  • Feb 2020 - Jan 2021



E.ON UK

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Agent

  • Mar 2019 - Oct 2019

  • Personally resolved £500k worth of debt between March and September through managing customer accounts via inbound, outbound and email channels• Managed and led the resolution of complaints, finding root causes and ensuring that fixes futureproofed the accounts from problems• 100% compliance to all government regulation and data protection requirements



Experian

• Information Services
• 700 & Above Employee

• Customer Service Representative

  • Dec 2018 - Feb 2019

  • Supported customers with accessing their online accounts - assisted them with the forgotten memorable word, password or username• Explained financial processes to customers in a simple, easy to understand the way that was relevant to them, despite not being able to visually see the problems they were having on screen



Caffè Nero

• United Kingdom
• Hospitality
• 700 & Above Employee

• Barista

  • Oct 2017 - Sep 2018

  • Managed orders, tracked deliveries and monitoring stock levels to ensuring that the store always had enough stock to be able to service demand. • Started training as a shift leader within less than a year, responsible for store administration including cash control and healthy and safety regulations• Supported other stores across the area with stock management and staffing, demonstrating my ability to adapt to people and the environment often at short notice for the benefit of the business and customers• Delivered outstanding customer service in a busy, changing and challenging environment providing hot & cold food and drink to customers



Epupa Cafe

• Barista

  • Mar 2016 - Sep 2017

  • Operated the café independently from opening until close, taking responsibility for ensuring the business running on a day to day basis. This included taking responsibility for on-site cash, security and health and safety and resolving any problems independently.• Responsible for ordering stock into the store, tracking deliveries and orders• Developed and trained new employees that joined the business • Developed the café brand through website design and promotional leaflets



Komerční banka

• Banking
• 700 & Above Employee

• Bank & Project Assistant

  • Sep 2015 - Sep 2017

  • Improved the communication between the bank and call centres systems by working as a Project Support to deliver a new CRM system that serviced both parties. • I was involved end to end in the project lifecycle working with the project manager and system end-users to define the system requirements and then working with the development team to ensure the specification was met including UAT testing.• Worked with customers face to face, guiding new customers through the joining journey and setting up their account• Understood and recommended the right products and services to customers through listening to their needs and being an expert in everything the bank offered• Demonstrated excellent interpersonal skills including the ability to handle telephone, email and face to face contact with the customer in sensitive or confidential situations



East Moravia Regional Development Agency

• Junior Project Manager

  • Sep 2016 - Mar 2017

  • Project Manager for a team of 5 people to deliver a written proposal, on behalf of a client, to the European Union in order to secure vital funding for an Area of Natural Beauty in Moravia, Czech Republic• Delivered the project end to end leading on all areas from initiation, planning, implementation, controlling and closing• Responsible for scoping the initial requirements and budget needed for the project and translated this into a project plan and tracker which I was responsible for keeping up to date and presenting to the business director.• Negotiated the legalities of the bid with the legal team and arranged and managed meetings for stakeholders• Responsible for close people and performance management to ensure that internal and external deadlines were met. This involved having to personally remove one member from the team due to poor performance.• Upon completion of the project, the written proposal was accepted and the grant was awarded to the Regional Development Agency for 2017.