Experience

Northview Hotel Group

• United States
• Hospitality
• 1 - 100 Employee

• Director of Performance Sales

  • Oct 2014 - Present

  Maximize revenue and reservations for four to six resorts and properties countrywide. Prepare historical reports and future forecasts and budgets. Analyze data and forge long-term strategies. Optimize multi-channel positioning. Propose and implement new software and partner relationships to grow revenue, improve guest relations, and employ stronger sales tactics. Mentor team to increase conversion, revenue, and guest satisfaction. Portfolio includes: Eagle Crest Resort (Redmond, OR) Running Y Ranch (Klamath Falls, OR) Brasada Ranch (Bend, OR) Madeline Hotel and Residences (Telluride, CO) Jekyll Island Club Resort (Jekyll Island, GA) Tapatio Springs Resort (Boerne, TX) Beach House Resort (Hilton Head, SC) Beacon Grand (San Francisco, CA - formerly Sir Francis Drake) The Boca Raton Resort (Boca Raton, FL) Show less



Eagle Crest Resort

• Hospitality
• 1 - 100 Employee

• Experience Concierge Supervisor

  • Jun 2012 - Oct 2014

  Created and implemented a brand new vacation planning platform. Negotiated contracts with vendors and partners. Managed invoicing, systems administration, retail inventory, and a team of guest relations coordinators. Created and implemented a brand new vacation planning platform. Negotiated contracts with vendors and partners. Managed invoicing, systems administration, retail inventory, and a team of guest relations coordinators.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jan 2011 - Jun 2012

  Balanced the needs of the customer and the company by efficiently providing one call resolution for customers and right-fitting them with services to greater enhance their lives and to drive profit for the business. Balanced the needs of the customer and the company by efficiently providing one call resolution for customers and right-fitting them with services to greater enhance their lives and to drive profit for the business.



NeighborImpact

• Bend, Oregon

• Home Mortgage Counselor

  • Nov 2010 - Jan 2011

  Consulted with clients to determine eligibility for a temporary government-funded mortgage assistance program. Instilled the highest degree of confidentiality, honesty, compassion, and accuracy with applicants. Consulted with clients to determine eligibility for a temporary government-funded mortgage assistance program. Instilled the highest degree of confidentiality, honesty, compassion, and accuracy with applicants.



Jamba

• United States
• Food and Beverage Services
• 700 & Above Employee

• Shift Manager

  • Oct 2008 - Nov 2010

  Mentored and trained a team of fifteen to twenty members to provide exceptional customer service and products, while complying with food and safety standards and managing inventory, cost of goods, and scheduling. Provided forecasts and budgets to the district. Mentored and trained a team of fifteen to twenty members to provide exceptional customer service and products, while complying with food and safety standards and managing inventory, cost of goods, and scheduling. Provided forecasts and budgets to the district.



Golden State Tax and Business Services

• Roseville, CA

• Office Administrator

  • Dec 2008 - Apr 2009