Client Experience Manager

• Nov 2021 - Present

Client Services Coordinator

• Jun 2021 - Oct 2021

- Scheduling client appointments for Allied Health Practitioners, including creating NDIS Service Agreements and completing home risk assessments - Providing PA and administration support to the Practice Manager - Organising travel requisitions for Allied Health Practitioners - Assisting with training materials & inductions for new staff - Scheduling client appointments for Allied Health Practitioners, including creating NDIS Service Agreements and completing home risk assessments - Providing PA and administration support to the Practice Manager - Organising travel requisitions for Allied Health Practitioners - Assisting with training materials & inductions for new staff

Administration Co-Ordinator

• Sep 2020 - Jun 2021

- Responding to enquiries & referrals - Daily invoicing & reconciliations - Creating quotes, service bookings & payment requests for NDIS participants - Managing staff rosters & timesheets - Onboarding new employees - Responding to enquiries & referrals - Daily invoicing & reconciliations - Creating quotes, service bookings & payment requests for NDIS participants - Managing staff rosters & timesheets - Onboarding new employees

Marketing Assistant

• Jun 2018 - Mar 2020

- Assisting the marketing manager with content creation for social media channels & learning management systems- Designing print & digital graphics for company marketing material including educational eBooks for online distribution- Developing marketing campaigns for community events & open days

Receptionist/Administration Clerk

• Jun 2018 - Mar 2020

- Managing client bookings across over 25 Allied Health Practitioners- Greeting & checking in clients for appointments- Maintaining clientele records & confidentiality- Invoicing clients & processing private health payments on HICAPS- Claiming rebates through online Medicare portal- Working with schemes: ADF (Australian Defence Force), DVA (Department of Veterans’ Affairs), NDIS (National Disability Insurance Scheme), WorkCover QLD, Medicare

Administration Manager

• Jun 2018 - Mar 2020

- Coordinating general administration processes & procedures- Monitor general facility maintenance & equipment servicing- Managing stock & ordering across departments- Assisting with the transition & set up of company booking software- Managing gym membership program & providing weekly reports

Graphic Designer/Events Coordinator

• Jul 2016 - Jun 2018

- Creating marketing content and designing artwork for Facebook, email campaigns, website, lifestyle magazine and event promotion. - Developed a full rebrand of program marketing collateral and website. - Maintaining e-commerce website using OpenCart management system. - Organising events for up to 500 attendees including family Christmas parties across Queensland, trivia nights and Safe Work Month events. - Creating marketing content and designing artwork for Facebook, email campaigns, website, lifestyle magazine and event promotion. - Developed a full rebrand of program marketing collateral and website. - Maintaining e-commerce website using OpenCart management system. - Organising events for up to 500 attendees including family Christmas parties across Queensland, trivia nights and Safe Work Month events.

Photographic Assistant

• Jul 2014 - Jul 2016

- Assisting on external photographic shoots, answering customer phone enquiries and invoicing clients. - Organising & packing photo orders, proofreading and designing team photo templates. - Assisting on external photographic shoots, answering customer phone enquiries and invoicing clients. - Organising & packing photo orders, proofreading and designing team photo templates.

Manager

• Jul 2014 - Jul 2016

- Developing & designing a business brand identity, maintaining website and social media content for the brand. - Managing the hire of Photo Booths, co-ordinating the set up and marketing materials for local trade exhibitions. - Developing & designing a business brand identity, maintaining website and social media content for the brand. - Managing the hire of Photo Booths, co-ordinating the set up and marketing materials for local trade exhibitions.

Swim Instructor

• Feb 2012 - Oct 2013

Teaching children from the age of 2-10 basic swimming techniques and water survival skills Teaching children from the age of 2-10 basic swimming techniques and water survival skills

Student Intern

• Jun 2013 - Jul 2013

Creating and developing design concepts for client projects Creating and developing design concepts for client projects