Experience

National Benefit Services, LLC

• United States
• Financial Services
• 100 - 200 Employee

• Implementation Manager

  • Jan 2022 - Present



Georgetown News-Graphic

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Multi-media Sales Executive

  • Aug 2021 - Dec 2021

  I help create marketing opportunities that unite community and businesses together. I help create marketing opportunities that unite community and businesses together.



Gods Little Explorers Learning Center

• Butler, Kentucky

• Program Director

  • Jun 2016 - Sep 2018

  Responsible for employee development, family systems, security systems, children curriculum and development, marketing, oversee facility operations. Responsible for employee development, family systems, security systems, children curriculum and development, marketing, oversee facility operations.



CocoS Naturals

• Falmouth, KY

• Owner

  • Dec 2014 - Jan 2017

  All natural products for body care Design and create products Create budgets Organize and integrate marketing Design labels Design and implement website for online selling All natural products for body care Design and create products Create budgets Organize and integrate marketing Design labels Design and implement website for online selling



Elance.com

• Online

• Freelancer

  • Oct 2013 - Mar 2016

  Performed data entry using Excel and Google Docs Researched topics and specific organizations on Internet Submitted materials with deadlines Rated as a 4.2 out of 5 star Performed data entry using Excel and Google Docs Researched topics and specific organizations on Internet Submitted materials with deadlines Rated as a 4.2 out of 5 star



The Falmouth Outlook

• Falmouth, KY

• Book Keeper

  • Jun 2014 - Nov 2014

  Budget reports for both internal and corporate use Submit payroll Record and report ad percentages designated as sales and costs Created the P&L weekly, monthly and yearly reports Handled customer inquiries into newspaper related expenses and subscriptions Responsible for basic receptionist duties Budget reports for both internal and corporate use Submit payroll Record and report ad percentages designated as sales and costs Created the P&L weekly, monthly and yearly reports Handled customer inquiries into newspaper related expenses and subscriptions Responsible for basic receptionist duties



Transitions

• Individual and Family Services
• 1 - 100 Employee

• Primary Counselor

  • Apr 2014 - Jun 2014

  Helped residents set target goals until departure Assess needs and concerns of the resident Design treatment plans for assigned clients Record and report plan modifications and/or completed stages Contact for any legal or family needs Refer to NorthKey for counseling if needed Lead classes on recovery and re-entry concerns Follow safety procedures for residents Transportation to recovery meetings Design activities to encourage moral and development Multiple duties for front office such as phones, on-site medical treatment, frisking, room searches, etc. Show less



Gibson Bioscience

• Lexington, Kentucky Area

• Customer Service

  • Nov 2013 - Mar 2014

  Record orders daily into NetSuite program Answer calls and emails from customers Process payments for accounts receivable Settle payment options for accounts Create new accounts Record orders daily into NetSuite program Answer calls and emails from customers Process payments for accounts receivable Settle payment options for accounts Create new accounts



Paris Independent Schools

• Paris, KY

• Substitute Teacher

  • Oct 2013 - Mar 2014

  Responsible for delivering program of study prescribed by lessons plans Guide learning process along curriculum goals and objectives Employs instructional methods and materials for lessons Maintains neat and orderly classroom Takes attendance May perform duties of absent teacher such as lunchroom, study hall monitoring, etc. Knows emergency evacuation routes Knows procedures for referring students who are disciplary problems Knows school procedures and regulations Performs other related duties as directed by principal Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Coaching Lead

  • Oct 2012 - Oct 2013

  Develop team members in areas of product knowledge and customer relations Organize creative ways to diversify training Guide agents on policies and HR concerns Kaizen co-leader for shipping changes to corporate guidelines and customer support Part of innovative customer service processes in testing stages Led team meetings on a weekly basis Facilitator for concession research and review team Develop team members in areas of product knowledge and customer relations Organize creative ways to diversify training Guide agents on policies and HR concerns Kaizen co-leader for shipping changes to corporate guidelines and customer support Part of innovative customer service processes in testing stages Led team meetings on a weekly basis Facilitator for concession research and review team



The Falmouth Outlook

• Falmouth, KY

• Copy Editor

  • Oct 2011 - Oct 2012

  Responsible for layout design Select news entered for publication Design layout for various special sections and booklets Manage two typesetters in copy department Assisted with sales for bridal and medical special sections Train new employees in copy and advertising departments Maintain time management for copy department Research and gather information and photography for reported stories as needed Responsible for layout design Select news entered for publication Design layout for various special sections and booklets Manage two typesetters in copy department Assisted with sales for bridal and medical special sections Train new employees in copy and advertising departments Maintain time management for copy department Research and gather information and photography for reported stories as needed



Carl Zeiss Vision

• Pricing Analyst

  • Apr 2002 - Aug 2009

  Research and collect data for statistical reporting for sales department, management, and corporate headquarters, as well as main corporate office in Germany Responsible for coordinating promotional data from Hebron office Manage the credit department Research and collect data for statistical reporting for sales department, management, and corporate headquarters, as well as main corporate office in Germany Responsible for coordinating promotional data from Hebron office Manage the credit department



Meritor

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• CS Representative

  • Jun 2001 - Oct 2001

  Resolved customer issues via phones and email Implemented organization of account information into Excel Designed first training manual in 75 year history Organized system information into Excel and PowerPoint presentations Resolved customer issues via phones and email Implemented organization of account information into Excel Designed first training manual in 75 year history Organized system information into Excel and PowerPoint presentations



Fatbrain.com

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Email Lead

  • Aug 2000 - Apr 2001

  Recorded and reported employee attendance, performance, and response time Researched and replied to 180-200 emails daily Contact for California headquarters Assisted in managerial documentation and records for customer service department Won award for highest number of daily email responses Won award for highest number of customer compliments Recorded and reported employee attendance, performance, and response time Researched and replied to 180-200 emails daily Contact for California headquarters Assisted in managerial documentation and records for customer service department Won award for highest number of daily email responses Won award for highest number of customer compliments