Experience

MISS DIG 811

• United States
• Public Safety
• 1 - 100 Employee

• Member Services Lead

  • Jan 2023 - Present

• Senior Member Services Specialist

  • Sep 2017 - Feb 2023

  Active Sub-SETT Committee member; prepared department and membership for the transition from Newtin to PelicanCorp platforms Provide seamless support, assistance, and education to members in collaboration with team and act as a primary person for resolution of issuesAssist the Member Services Director as resource for department employees’ questions and issuesDevelop language templates for repetitive emails to members on FAQ and proceduresWork with the Education Department to create and maintain web-based training; score user exams via SkillBuilder for required training contentCreate and maintain user guides and internal proceduresPlan and execute department projectsMembership billingEstablish new memberships, stations, subscriptions, and areas of notificationWhen speaking with a member, re-assess existing set-ups for efficiency and implement necessary changesUnderstand and troubleshoot general IT issues without assistance; alert IT of high-level issues and provide notification to members, ticket management vendors, and answering services as neededArrange and facilitate conference calls with members, ticket management vendors, and answering servicesPrepare materials for Annual Meeting purposesCollect data from various sources as requested for reporting purposesProvide training to new department employeesParticipate in partnership/industry organizations as required including NDP, OCOA, CGA, MDPB, TIME, and FNCAProvided Notification Center and e-Locate support during times of heavy call volume (Newtin)Proofreading and writing assistance to other departments for memos, presentations, press releases, etc. Show less

• Member Services Department Assistant

  • May 2015 - Feb 2023

  Assist members (facility owners) in maintaining their codes and databases in the MISS DIG System using Newtin softwareRegularly communicate with members via phone and email to answer questions, troubleshoot ticket delivery error and account issues, address concerns about system requirements, explain Public Act 174, etc.Create new member codes and databases using information provided by utility owners/operatorsWrite and edit department procedure manuals, user guides, new membership documents, and email templates Maintain logs of new codes in the MISS DIG system using ExcelCreate special reports for members and Administration using Excel Assist in training new Customer Service Representatives for the call centerTake dig tickets in the call center when additional help is neededDesign, write, and edit the bi-monthly company newsletter using Publisher Active member of the Employee Activities Committee: assist in planning company functions and fundraising effortsEmployee of the Month (August 2015) Show less

• Customer Service Representative

  • Sep 2014 - May 2015

  Provided excellent customer service and collected information from callers to either create a new ticket or to assist with concerns about a previous ticket in order to ensure the caller’s compliance with Public Act 174 of 2013 when excavatingFollowed all procedures in regard to information collection and data entry, as well as various types of ticket processingOperated Voice Delivery program to call out after-hours emergency dig ticketsEmployee of the Month (March 2015) & Weekly Stats Winner (March 2, 2015)Elected member of the Employee Activities Committee, 2015-2016 Show less



Wayne State University

• United States
• Higher Education
• 700 & Above Employee

• Editorial and Production Intern

  • Jan 2015 - May 2015

  Assisted the Editorial, Design, and Production Manager with preparation of manuscripts for copyediting and design Reviewed page proofs and indexes for errors in formatting, style, and content Corresponded with authors on projects to discuss revisions and questions when necessary Attended staff meetings Assisted the Editorial, Design, and Production Manager with preparation of manuscripts for copyediting and design Reviewed page proofs and indexes for errors in formatting, style, and content Corresponded with authors on projects to discuss revisions and questions when necessary Attended staff meetings



Your Maid Service

• Shelby Township, MI

• Crew Member

  • Sep 2011 - Aug 2014

  Worked with fellow employees to complete cleaning efficiently Trained new employees Interacted with clients daily Worked with fellow employees to complete cleaning efficiently Trained new employees Interacted with clients daily



Aero Filter, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Cleaning Services Subcontractor

  • Mar 2012 - Apr 2014

  Developed weekly routine for cleaning employee offices, kitchen/break room, all bathrooms, and floors Maintained inventory of and purchased all required supplies Reduced cost to client by completing services in less time Developed weekly routine for cleaning employee offices, kitchen/break room, all bathrooms, and floors Maintained inventory of and purchased all required supplies Reduced cost to client by completing services in less time



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller

  • Nov 2009 - Sep 2011

  Assisted customers with book enquiries and processed book orders Assisted warehouse staff in processing and stocking inventory Enforced store policy to ensure smooth operations and prevented theft to protect store's assets Resolved customer disputes to maintain quality service Implemented upselling techniques to increase sales Achieved balanced cash drawer at the end of each shift Maintained thorough knowledge of store merchandise and sold store credit cards Trained on the nook eReader to increase sales and assist customers with set-up and troubleshooting Awarded Employee of the Week on multiple occasions for outstanding customer service Show less