Experience

Westminster College (Fulton, MO)
• Slate CRM Administrator

  • Dec 2019 - Present

William Woods University
• United States
• Higher Education
• 200 - 300 Employee
• Assistant Director of Technology for Admissions

  • Apr 2018 - Dec 2019


University of Missouri-Columbia

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Student Support Services

  • Nov 2017 - Apr 2018

  Manage the Office of Admissions CRM system, currently Technolutions Slate. Review prospective and applicant data for accuracy and work to resolve errors and make adjustments for importing future data. Create queries and reports to gather information to make informed admissions decisions. Assist other college and university CRM’s with troubleshooting and implementing Slate functionality. Set up the process for reading and reviewing scholarship applications in Slate. Create written documentation for new procedures and update previously written documentation. Implement new functionality in Slate and improve the process and integration of new technologies. Implement and manage the Common Application and Parchment integration with Slate. Monitor the accuracy and integrity of data transfer between the prospect and applicant systems and work with appropriate support to resolve issues as they arise. Manage the roll out of Slate to departments across the University and serve as the CRM resource for users across all departments. Develop policies to govern access to Slate and prospective student data. Train campus partners and colleagues to use Slate, both within and external to the Office of Admissions.

• Admissions Office Manager

  • Oct 2013 - Nov 2017

  Promoted from Executive Assistant to Admissions Office Manager.Implemented and maintained the Office of Admissions CRM (Slate) and trained admissions and athletics staff to use it.Added new functionality while maintaining the integrity of the current data.Reviewed prospective student records for accuracy and worked to resolve issues while ensuring the efficiency of the system.Scheduled individual prospective student campus visits including meetings with faculty, coaches, admissions, current students, and campus administrators.

• Office Coordinator, Center for Career Development

  • Dec 2010 - Oct 2013

  Obtain a 96% placement rate by tracking employment and graduate school information for all recent graduates.Provide administrative and program support to the Director of the Center for Career Development and the Assistant Director/Internship Coordinator.Schedule and coordinate dates, locations, and time of on-campus interviews and events, and communicate with organizations regarding specific instructions and requests.Coordinate the posting and updating of employer information on the on-line database and communicate with students regarding posting their resumes and accessing employer’s information.Reorganize the Career Resource library and implement computer software for checking in and out library resources ensuring accurate records and increasing material returns.Review student and alumni resumes, cover letters, and application materials.Update and maintain the Center for Career Development website.



Charlotte County Government

• Library Technician

  • Sep 2008 - Dec 2010

  Trained all new library technicians. Researched and answered reference questions and processed new library materials. Assisted patrons in troubleshooting computer issues. Trained all new library technicians. Researched and answered reference questions and processed new library materials. Assisted patrons in troubleshooting computer issues.



Missouri Secretary of State

• United States
• Government Relations Services
• 1 - 100 Employee

• Library Technician

  • May 2005 - Jun 2008

  Earned promotion from Library Technician I to Library Technician II. Created marketing plan for raising awareness of library services. Increased the number of journal subscribers 167% in 22 months. Researched and processed 1,810 requests for articles and books from state employees and libraries. Saved $125 in processing fees by locating articles and books from free sources. Maintained various in-house database applications and updated written procedures. Reported problems to content providers, tracked progress, and followed up to achieve resolution. Prepared the daily electronic compilation of state government related news articles.



Missouri Department of Revenue

• United States
• Government Relations Services
• 200 - 300 Employee

• Telephone Information Operator

  • Sep 2004 - May 2005

  Earned 6% pay increase after 6 months of employment. Answered more than 6,500 phone calls concerning titling and registering motor vehicles. Explained laws, regulations, and procedures to customers and field office staff. Maintained compliance with state regulations concerning titling and registering motor vehicles. Searched and updated computerized records and files. Generated and mailed computerized forms and letters in response to requests from lending institutions, insurance companies, and customers. Maintained current knowledge of laws, rules, regulations, procedures, program changes, and manual modifications.



Dillard's Department Stores

• Department Head of Sales

  • Jul 2002 - Sep 2004

  Earned promotion from Sales Associate to Department Head of Sales. Earned recognition as Employee of the Month. Achieved monthly sales goals while providing excellent customer service. Trained and mentored sales associates on registers and selling techniques. Earned promotion from Sales Associate to Department Head of Sales. Earned recognition as Employee of the Month. Achieved monthly sales goals while providing excellent customer service. Trained and mentored sales associates on registers and selling techniques.



Jo-Ann Stores, Inc.

• United States
• Retail
• 1 - 100 Employee

• Store Team Leader

  • Sep 1997 - Jun 2002

  Earned promotion from Team Member to Store Team Leader. Worked 30+ hours while going to school full-time and maintaining a 3.4 GPA. Provided supervision for 5 full-time and part time staff including training and delegating duties. Processed daily paperwork when opening and closing the store and deposited funds nightly. Earned promotion from Team Member to Store Team Leader. Worked 30+ hours while going to school full-time and maintaining a 3.4 GPA. Provided supervision for 5 full-time and part time staff including training and delegating duties. Processed daily paperwork when opening and closing the store and deposited funds nightly.