Marketing Communications Manager

• Apr 2021 - Present

Member Care Associate

• Jun 2018 - Apr 2021

• Sep 2010 - Jun 2018

I specialize in finding the perfect meeting space at the Greater Columbus Convention Center for groups that are looking for an affordable, customer service oriented, easy-to-navigate destination for their event in Columbus: offering unforgettable experiences surrounded by more than 4000 downtown hotel rooms.

• Dec 2006 - Sep 2010

Act as a liaison in scheduling of operational set-ups to provide equipment or services necessary for a successful eventAdvise and assist in the planning process by gathering client needs assessment, researching previous or similar events and answering questions from show management, exhibitors and guests visiting the facilityAssist in the implementation of facility rules, regulations, policies and proceduresEstablish contact with client upon assignment of an eventExplain contract provisions, policies and proceduresMaintain rapport with clients, their associates or service providers as necessaryMonitor and supervise facility housekeeping and set-upProactively provide customer service to show management and their guests visiting the facilityProvide clear, concise and timely communication of directives to other departmentsResearch and implement a plan of action for facility's involvement in social media Review floor plans and determine equipment requirementsSecure and coordinate pertinent information for most effective use of facility including: set-ups, audio-visual needs, ticketing arrangements/box office requirements and appropriate security or other staffingServe on the Employee Council's communications committeeTrack and record all billable orders on behalf of events to accrue final settlement and statistical reportsTrain show management and exhibitors on use of on-line utilities ordering systemResearch, interview, write and edit content for The Loop, an internal bi-monthly newsletter for 250 employees Show less

Sponsorship Coordinator, Client Service Representative, Sales Assistant

• Nov 2001 - Dec 2006

Advised and assisted Aramark Concessions and facility operations team in planning the set-up and tear-down according to sponsor activation on a show-by-show basis Built attractive PowerPoint proposals tailored to client needs assessment Collaborated with internal marketing team to fulfill advertising requirements within sponsorship packages including print, radio, web and televised media Communicated as a liaison between marketing, sales, operations, production and ticketing departments to ensure fulfillment of sponsorship deals Developed all local proof of performance recaps including web site tracking and media reports Drafted contracts for local sponsor deals and explained to clients policies and procedures within Established consistent contact via telephone, e-mail and interpersonal communication upon clients' commitment to investment to ensure complete execution of elements within event sponsorship Expressed innovative ideas for new business sales in weekly brainstorming sessions Generated weekly cold call list to materialize meetings and sales Met with clients to discuss advertising needs Oversaw coordination and execution of on-site sponsor operations including product sampling, signage, program advertising, video loop inclusion and V.I.P. hospitality Shared best practices for client service and communication on internal bi-weekly conference calls Pitched sponsorship to potentials via interpersonal, phone or (e-)mailed proposals Show less

Public Relations Intern

• Jan 2004 - May 2004

Assisted with writing, editing and project management for communications surrounding the All Associate Meeting, attended by more than 3,000 guests in person and broadcasted across the U.S. to all associates Compiled media lists and made cold calls for mass mailings and news releases Researched, wrote and edited articles for Faces Online, an electronic newsletter for 30,000 associates Wrote, edited and updated weekly articles for Xpress, the corporate intranet site Assisted with writing, editing and project management for communications surrounding the All Associate Meeting, attended by more than 3,000 guests in person and broadcasted across the U.S. to all associates Compiled media lists and made cold calls for mass mailings and news releases Researched, wrote and edited articles for Faces Online, an electronic newsletter for 30,000 associates Wrote, edited and updated weekly articles for Xpress, the corporate intranet site