Experience

IWU National & Global
• United States
• Higher Education
• 100 - 200 Employee
• Administrative Assistant

  • Feb 2019 - Present


Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Transaction Processing Lead

  • Aug 2010 - Feb 2019

  • Contracted employee for Family Social Services Administration • Formerly supervised and mentored the Healthy Indiana Plan Hearings and Appeals Team • Currently supervise and mentor the Benefit Recovery Hearings and Appeals Team • Supervise a team of 22 to 32 individuals in an office setting • Complete case research for the SNAP, TANF, and Medicaid programs • Speak to clients over the phone; represent the State in administrative hearings • Participate in supervisor meetings, conduct meetings with staff, and train staff on new operations • Work on computers using multiple software programs, emails, and messaging • Use office phones, fax machines, printers, scanners, copiers Show less



Alpha Rae Personnel,Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Eligibility Specialist

  • Jan 2009 - Aug 2010

  • Contracted employee for Family Social Services Administration• Formerly supervised and mentored the Healthy Indiana Plan Hearings and Appeals Team• Currently supervise and mentor the Benefit Recovery Hearings and Appeals Team• Supervise a team of 22 to 32 individuals in an office setting• Complete case research for the SNAP, TANF, and Medicaid programs • Speak to clients over the phone; represent the State in administrative hearings• Participate in supervisor meetings, conduct meetings with staff, and train staff on new operations • Work on computers using multiple software programs, emails, and messaging• Use office phones, fax machines, printers, scanners, copiers Show less

• Eligibility Specialist

  • Jan 2009 - Aug 2010

  • Contracted employee for Family Social Services Administration• Processed applications and worked in hearings and appeals department for the Healthy Indiana Plan• Take phone calls, called clients, and reviewed cases for eligibility• Represented the State in administrative hearings• Work on computers using email and multiple software programs• Use office phones, fax machine, printers, scanners, copiers