Experience

Immersion Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Analyst

  • Jan 2017 - Present

  DTS CBA Reconciliation Team DTS CBA Reconciliation Team



US Government

• Traffic Management Specialist

  • Jan 2016 - Present

  Centrally Billed Account (CBA) program manager and Agency Program Coordinator (APC) for the Army Sustainment Command. Provide oversight for the reconciliation of 317 DTS, Traditional Air, Bus, and EZ Pass accounts assigned to the Army Sustainment Command. Serve as the liaison between the Government Travel Card Program Manager/HQDA, DTMO, Citibank, and ASC Logistics Readiness Centers, ensuring GTCC policy is properly executed and that the LRCs have the necessary tools and training in place to reconcile their assigned accounts. Manage CBA delinquencies and provided status updates on a weekly basis to all CBA managers and AFSB representatives. Research account discrepancies and submit account exception requests when necessary. Frequently coordinate with DFAS and ASC G8 to streamline the CBA payment process in order to reduce the number of delinquent accounts. Created a weekly tasker to ensure LRC’s review, acknowledge and work the delinquent accounts expeditiously to increase the dollar amount of the quarterly rebates back to the command. The Q1 and Q2 rebates for accounts in the ASC hierarchy totaled $320,436.51. The Q3 and Q4 rebates for accounts in the ASC hierarchy totaled $437,959.97. Reduction in debt has decreased from $10,368,297.61 on all delinquent accounts 60 days and older to $1,149,438.14. Review Exception to Policy (ETP) requests related to passenger travel and served as the ASC POC for Patriot Express guidance. Provide and distribute passenger travel and entitlements guidance to ASC LRC personnel. Served as liaison to HQDA G-4 for policy guidance and dissemination, ensuring ASC personnel were aware of passenger travel policy or to gather information from the field.



United States Department of Defense

• United States
• Armed Forces
• 700 & Above Employee

• Transportation Specialist

  • Feb 2010 - Feb 2017

  -Responsible for the movement of approximately 38,000 troops per year via charter and commercial air, bus and rail.-Evaluate employee performance, set goals, mentor progress. -Problem- solve traveler issues within the guidelines of the Joint Travel Regulation, Defense Transportation Regulation and Financial Management Regulation.-Collaborate with the Watertown City Manager’s office to bring better air service to the local area.-Analyze contractor performance and serve as the Contracting Officers Technical Representative (COTR) for the commercial travel office (CTO), verify entitlements and authorize routing and fares for individual travelers.-Brief 20-150 Soldiers and family members on Port Call information once a month at the Overseas Travel Brief. -Gather specific statistics and submit monthly reports.-2011 Selected for teh Fort Drum Leader Enhanced and Development Education Requirements (LEADER) Program, This program spans 48 months – 16 Months per tier. LEADER Participants will receive a variety of training and developmental opportunities. Each tier includes 108 credit hours of online and classroom training, 12 credit hours of training electives, 30 hours of developmental Experience Opportunities and a final project. Completed Tier 1 and 2. Currently working on completing Tier 3.-2014 Selected to attend Army Sustainment Command's Journey to Leadership Tier II Program, an intensive 9 month training program offering experiential learning, and developmental opportunities.Awards:-Department of Army, Civilian Achievement Medal



CWTSatoTravel

• United States
• Travel Arrangements
• 200 - 300 Employee

• Branch Manager

  • Aug 1995 - Feb 2010

  -Responsible for the service and ticketing for seven major client accounts.-Supervision of two local offices and two offsite offices retaining twelve personnel at one time.-Facilitated company trainings in person and online.-QA testing on E2 Solutions, a web-based, end-to-end travel and expense management application to create and track travel authorizations, get approvals, make electronic fund transfers, and book travel reservations. Performed system, regression, functional and integration testing, wrote test scripts and tracked defects into Mercury Test Director, a system to organize, author, and maintain a hierarchy of requirements, test cases, and defects in a web-enabled, shareable environment .-Maintained a customer service approval rating of 99% or higher during my tenure with CWTSato travel.-Evaluated employee performance, set goals, mentored progress, used unique and imaginative ideas to motivate and engage employees resulting in exceptionally low turnover, and the re-hire of employees who had moved away and returned.-Reviewed and analyzed profit and loss statements, made suggestions to leadership.-By name request from the Department of Justice, Office for Victims of Crime to procure travel services for the families of the victims of 9/11.Awards: -Carlson Companies, Order of the Yellow Rose Award-Carlson Companies, Regal Honor Award