Experience

SentriLock, LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Experience Specialist 2

  • Jun 2017 - Present



Senneca Holdings

• United States
• Wholesale Building Materials
• 100 - 200 Employee

• Account Manager, and Inside Sales

  • Jun 2016 - Jun 2017

  Collaborates with the other finance department managers to support overall department goals and objectives. I run two websites for online orders for Senneca Holdings. I also do Data entry, provide a quote, place the order, and run a credit check for the companies, and also provide tracking information. Collaborates with the other finance department managers to support overall department goals and objectives. I run two websites for online orders for Senneca Holdings. I also do Data entry, provide a quote, place the order, and run a credit check for the companies, and also provide tracking information.



SentriLock, LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Support, Correspondence, Escalation Team member

  • Sep 2013 - Jun 2016

  Provide excellent customer service in a fast paced call center environment for those in the real estate industry that use the SentriLock Realtor® Lockbox system through efficient communication, troubleshooting and coordinating with other departments to resolve issues. I also help with training new hires, and help them learn the system while on the phone as well as allowing them to shadow calls as well. Provide excellent customer service in a fast paced call center environment for those in the real estate industry that use the SentriLock Realtor® Lockbox system through efficient communication, troubleshooting and coordinating with other departments to resolve issues. I also help with training new hires, and help them learn the system while on the phone as well as allowing them to shadow calls as well.



Sprint Corporate Call Center

• Charlotte, North Carolina Area

• CSR, Quality Assurance, Team Lead

  • Feb 2009 - Jan 2012

  I handled inbound and out bound calls, while handing billing/payments, account information, also handled all escalation calls for my team as well helping with training for new employees. I also did quality assurance calls. I handled inbound and out bound calls, while handing billing/payments, account information, also handled all escalation calls for my team as well helping with training for new employees. I also did quality assurance calls.



IRMC

• 1 - 100 Employee

• Customer Service Specialist /QA Specialist

  • 2005 - Mar 2007

  • IRMC handle billing, and customer service for electrical/gas companies. • Assist with customer service calls, billing, updated outages in the area while contacting the electrical/gas companies. • After a year, promoted to a lead and monitored calls for quality assurance. • IRMC handle billing, and customer service for electrical/gas companies. • Assist with customer service calls, billing, updated outages in the area while contacting the electrical/gas companies. • After a year, promoted to a lead and monitored calls for quality assurance.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Swing Manager/Training coordinator

  • Mar 1996 - Mar 2004