Experience

Shooting Star Casino

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Hotel Administration Assistant

  • Nov 2012 - Present

  • Responsible to provide administrative duties to the Hotel Director. • Maintain strict confidentiality with records, reports, letters, emails, information, etc., and incoming telephone calls received while on duty as well as any outgoing telephone calls he/she may place for the Hotel Director. • Listens and responds to guest concerns and needs to maintain a high level of guest satisfactions.

• Box Office Associate

  • Nov 2011 - Nov 2012

  • Responsible for serving the general public by selling event related tickets. • Responsible for cash management and compliance. Operates a cash register and/or credit card equipment.• Sells and processes ticket orders telephone, Internet, and over-the-counter.• Distributes literature to patrons and answers questions in response to inquiries about shows and events.

• Group Tours Associate

  • Mar 2010 - Nov 2011

  • Process group tour player information and enters necessary data in various system programs in a timely manner to properly track tour group and guest play and provide information for future decision-making. • Listens and responds to guest concerns and needs to maintain a high level of guest satisfactions.• Receives payment for services by accepting various method of payment to ensure guest services are appropriately billed and paid for.

• Tour and Tickets Supervisor

  • Oct 2009 - Mar 2010

• Casino Service Representative

  • Feb 2007 - Oct 2009

• Customer Service Representative

  • Feb 2007 - Oct 2009