Experience

New Hampshire Department of Health and Human Services

• Government Administration
• 300 - 400 Employee

• Employment Counselor Specialist

  • Mar 2023 - Present

• Family Services Associate

  • Aug 2019 - Mar 2023

• Family Service Specialist

  • Jan 2019 - Jul 2019



Varsity Tutors

• United States
• 1 - 100 Employee

• Client Care Representative

  • Jan 2017 - Dec 2018

• Client Sales Director

  • Aug 2016 - Jan 2017

  *Promoted to effectively identify and assess existing client needs to achieve high level satisfaction and ensure a positive experience using our products and services to generate referrals and renewals* Build sustainable relationships of trust through open and interactive communication with clients, tutors and other members of the VT team.*Provide accurate, valid and complete information by using the right methods/tools*Meet personal/customer care/sales team goals*Handle complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution and satisfaction*Keep accurate records of customer interactions, process customer payments and file documents Show less

• Associate Director of City Operations

  • Nov 2015 - Aug 2016

  *Monitor Regional New York/Pittsburg Inbox prioritizing urgency, noting client, lead and tutor accounts and determining the appropriate path to resolution in a timely manner.*Solving problems, Responding to both tutors and clients, Setting Action Items for Directors, and *Forwarding emails to the appropriate teams for follow-up*Provides high level customer service in all communications to clients, leads, tutors and other members of the VT team. *Completing To-Do’s (daily assigned follow-up with both clients and tutors of varying nature)*Outbound calls to clients and tutors for check-ins and follow up.*Other projects as assigned Show less



Southern New Hampshire Services, Inc.

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• WIC Breast Feeding Peer Counselor

  • Oct 2014 - Nov 2015

  *Provide information, counseling and support to WIC participants both prenatally and postpartum to assist them in their breastfeeding experience. *Assists women in getting the information, support and encouragement needed to exclusively breastfeed for the baby’s first year of life and beyond. *Refer participants presenting with concerns that extend beyond the counselor’s knowledge and skills to the appropriate resource. *Communicate the needs of the Peer Counselor program, high risk clients that need further attention, the inventory of electric breast pumps, as well as any pertinent information relative to a successful Peer Counselor program to the BF Coordinator *Earned certificate from “Loving Support Through Peer Counseling” Training Show less



Tony's Barber Shop

• United States
• Technology, Information and Internet

• Receptionist

  • Jan 2013 - Jun 2014

  *Greeted clients and answered phones. *Maintained incoming client list. / Called client when barber was ready. *Cashiered/Safe drops/Nightly cash and credit card totals. *Maintained and totaled nightly barber commission slips. *Kept waiting area and receptionist desk neat and clean./ Magazine rotation/ Sweep when needed *Stocked, priced and merchandised the product in the front of the store. *Greeted clients and answered phones. *Maintained incoming client list. / Called client when barber was ready. *Cashiered/Safe drops/Nightly cash and credit card totals. *Maintained and totaled nightly barber commission slips. *Kept waiting area and receptionist desk neat and clean./ Magazine rotation/ Sweep when needed *Stocked, priced and merchandised the product in the front of the store.



Learning Prep School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Teacher

  • 2009 - 2010

  *Taught population of 8th-12th grade students with Learning Based Language Disabilities in a small group setting for both Environmental Science, Life Skills Math and tutoring Biology *Followed IEP’s and modified lessons for differentiated instruction to address the learning needs of each individual student in both Environmental Science and Life Skills Math classes. *Creation of after school program “Local Myths, Legends, Hauntings, and Oddities” to encourage student interest in reading, analyzing and discussion using New England lore. Show less



Fall River Public Schools

• United States
• Primary and Secondary Education
• 400 - 500 Employee

• Middle School Science Teacher

  • 2005 - 2009

  *Implemented and modified lessons for differentiated instruction in both inclusion and non-inclusion classrooms for 8th grade inner city youth which included inquiry-based units of Ecology, Habitat *Investigation, Weather & Climate, Cells & Heredity, and Technology. *Created and implemented a Forensic Science Curriculum taught during expanded learning time. *Used technology daily (Microsoft Word, Excel, PowerPoint and Infocus Projector) to deliver instructions, visuals and key concepts to students. *Spring 2009 Girls Soccer Coach, fall 2007 Assistant Basketball Coach and attended other sports activities to develop a rapport with and support students outside the classroom. *Assisted with other extracurricular activities such as 8th grade graduation dance and graduation activities. *RBT, Behavior Management and America's Choice Trained. *Participated in Professional Development both subject and concept based. Show less


Frederic L. Chamberlain School
• Residential Overnight Awake worker

  • 2004 - 2005

Premier Insurance
• Pakistan
• Defense and Space Manufacturing
• 1 - 100 Employee
• Billing Quality Assurance Representative

  • 2002 - 2004

Decor Images
• United States
• Biotechnology Research
• Retail Store Manager

  • 2001 - 2002

The Mill Stores
• India
• Head Cashier

  • 2000 - 2001

iParty
• Events Services
• Assistant Manager

  • 1997 - 2000