Experience

Landings Real Estate Group

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager/Safety Director

  • May 2018 - Present



Bowen's Wharf Co.

• Property Coordinator/Dept. Head

  • Feb 2017 - Apr 2018



Herff Jones, Inc.

• United States
• 1 - 100 Employee

• Senior Account Representative

  • Sep 2007 - Feb 2017

  Management of numerous Sorority and Fraternity accounts. Administrator for plant shipping contractor Setup, display and selling at Sorority and Fraternity conventions.Direct dealings with the heads of Greek organizations, Account Managers, Manufacturing Vendors, and Sales Representatives.Assisting Sales Department in the development of merchandise promotions and specials. Assisting Plant Manager with specialized projects such as cost and pricing analysis for division merchandise. Responsible for all customer royalty reports and payments.Development and maintenance of various operating logs and reports. Developed reputation as an efficient service provider with high levels of accuracy. Strong leader of customer support staff.Adhered to all confidentiality requirements at all times.Solved unresolved customer issues.Investigated and resolved customer inquiries and complaints in an empathetic manner.Assumed ownership over team productivity. and managed work flow to meet or exceed quality service goals.



Picerne Real Estate Group

• United States
• Real Estate
• 200 - 300 Employee

• Property Management

  • 1993 - 2007

  Responsibilities include overseeing all aspects of multiple residential apartment communities.Proper management and supervision of leasing office, leasing/sales staff and maintenance technicians.Preparation and adherence of annual budgets and monthly budget analysis reports.Customer service and resident retention.Account payable and receivables.Bidding and finalizing capital improvement projects.Maintaining an even and consistent occupancy rate and resolving resident complaints and issues.Responsible for the leasing and marketing of the properties via the internet, magazines, newspapers and throughout the community.Training of all new leasing/sales associates to the properties.Rent collection and initiating and finalizing all eviction proceedings.Approving lease applications including credit, professional and financial analysis of applicants.