Experience

Calo Programs

• United States
• Mental Health Care
• 1 - 100 Employee

• Executive Director Human Resources

  • Mar 2022 - Present

  Lake Ozark, Missouri, United States OVERVIEW: Hold full responsibility for all HR functions, reporting directly to the CEO as a member of the Executive Leadership Team. Lead, coach, and mentor a top-performing internal team, including management and non-management personnel. Identify and guide ambassadors, influencers, and promoters to improve and maintain a positive peer culture. Monitor employee selection, evaluation, and promotion, with a focus on hiring and retaining top talent. Manage all onboarding and… Show more OVERVIEW: Hold full responsibility for all HR functions, reporting directly to the CEO as a member of the Executive Leadership Team. Lead, coach, and mentor a top-performing internal team, including management and non-management personnel. Identify and guide ambassadors, influencers, and promoters to improve and maintain a positive peer culture. Monitor employee selection, evaluation, and promotion, with a focus on hiring and retaining top talent. Manage all onboarding and credentialing activities, from background checks to drug screening. Implement training and development initiatives to bolster staff capabilities and performance. Handle employee relations matters. Oversee budget and P&L activities. In charge of unemployment claims, worker’s compensation, benefits administration, compensation management, vendor contract negotiations, and other activities (FMLA, LOAs, and short-term/long-term disability). HIGHLIGHTS: ✅ Reduced employee expense spending by 18% through financial controls; decreased overtime by 14% through OT policy implementation and training; saved $20K in recruiting costs by hiring a full-time recruiter and instituting innovative recruitment strategies; and increased EBITDA by 7% through short-term and long-term strategy design. ✅ Facilitated a 17% increase in Employee Net Promoter Score by implementing key initiatives, engaging in regular one-on-one meetings with supervisors, redesigning monthly-quarterly-annual awards, reengineering key disciplinary processes, facilitating alignment meetings, and implementing stay interviews. ✅ Improved the staffing and retention performance. Reduced time to hire from 49 to 27 days, achieved and maintained 90% staffing in all departments, and decreased turnover from 48% to 17.5%. Reengineered the performance review process, with 100% timely completion by 2023. Show less



RightSourcing by Magnit

• United States
• Human Resources Services
• 100 - 200 Employee

• Director Of Operations

  • Feb 2020 - Mar 2022

  OVERVIEW: Supervised team members from different departments and provided constructive feedback to improve performance. Attracted, coached, and retained high-performance team members, enabling elevation of responsibility, span of control, and performance. Fostered a culture of continuous improvement, employee engagement and open communications. Reviewed financial information and adjusted operational budgets to promote profitability. Generated reports to assess performance and… Show more OVERVIEW: Supervised team members from different departments and provided constructive feedback to improve performance. Attracted, coached, and retained high-performance team members, enabling elevation of responsibility, span of control, and performance. Fostered a culture of continuous improvement, employee engagement and open communications. Reviewed financial information and adjusted operational budgets to promote profitability. Generated reports to assess performance and adjusted workflows to realign with targets. Partnered with managers and executives to drive and track non-technical and technical projects from inception through completion. Served on various committees and task forces designed to work on administrative, policy and procedural matters. Displayed subject matter expertise and acted as an escalation point for daily issues and concerns associated with programs. HIGHLIGHTS: ✅ Established an internal Center of Excellence (Shared Services), created all departmental policies and procedures, and developed department-specific training (live and recorded). ✅ Served as the primary point of contact for the Joint Commission and ensured TJC compliance relating to certification (throughout entire tenure with RightSourcing). ✅ Collaborated with key stakeholders to guarantee project outcomes met or exceeded expectations in terms of scope, timeliness, and quality. ✅ Embodied the principles of Diversity, Equity, and Inclusion (DEI) within this and every position throughout career. ✅ Reduced labor costs by 21% through establishing reporting procedures and metrics.

• Compliance and Accreditation Manager

  • Jan 2017 - Feb 2020

  Folsom, CA OVERVIEW: Managed the demands of multiple projects, with a focus on achieving maximum quality standards. Partnered with product services and development team for enhancements to best in class technology. Provided support and consultative services in relation to onsite survey of regulatory agencies via face-to-face, written, and telecommunications. Developed and managed staff, including conducting performance appraisals, writing job descriptions, engaging in proactive performance… Show more OVERVIEW: Managed the demands of multiple projects, with a focus on achieving maximum quality standards. Partnered with product services and development team for enhancements to best in class technology. Provided support and consultative services in relation to onsite survey of regulatory agencies via face-to-face, written, and telecommunications. Developed and managed staff, including conducting performance appraisals, writing job descriptions, engaging in proactive performance management, and executing other performance duties as needed. Cross-trained staff to achieve minimal disruption to workflow with turnover. Maintained service environments hallmarked by professionalism, exceptional quality, and high standards of ethics and efficiency. Initiated and participated in the continuous improvement initiatives. HIGHLIGHTS: ✅ Reduced time to fill by 8 days through creating and training staff on streamlined department procedures, as well as implementing a Supplier Incentive program. Additionally, staffed major hospital systems successfully through the COVID pandemic in 2020. ✅ Contributed to the development of the onboarding portion of Wand, a best-in-class VMS technology, in 2020. ✅ Implemented new client requirements involving routine client contact via written and verbal communication, resulting in timely execution of deliverables. ✅ Optimized employee retention through open communication, efficient process flow, and appropriate internal training. ✅ Consistently exceeded performance measures and deadlines.

• Compliance and Accreditation Supervisor

  • Apr 2015 - Jan 2017

  Folsom, California OVERVIEW: Compliance and Accreditation Supervisor, 2015-2017 Compliance and Accreditation Analyst, 2014-2015 Ensured compliance with company and regulatory standards throughout the organization through supervising front end and on-boarding processes for all contingent labor. Collaborated with subordinate staff members, the Client Services Division, suppliers, and the client on various matters. Ensured suppliers and on-site staff utilized RightSourcing’s web-based system… Show more OVERVIEW: Compliance and Accreditation Supervisor, 2015-2017 Compliance and Accreditation Analyst, 2014-2015 Ensured compliance with company and regulatory standards throughout the organization through supervising front end and on-boarding processes for all contingent labor. Collaborated with subordinate staff members, the Client Services Division, suppliers, and the client on various matters. Ensured suppliers and on-site staff utilized RightSourcing’s web-based system effectively and efficiently to meet compliance standards for all applicable regulatory agencies and contract requirements. HIGHLIGHTS: ✅ Designed and built a Credentialing team of 60 within 2 years, leading the team and implementing all associated operational procedures. ✅ Served as a member of the Accreditation and Compliance division's management team by evaluating systems and developing recommendations for policy and operational issues and changes.

• Compliance and Accreditation Analyst

  • Sep 2014 - Apr 2015

  Folsom, CA



Coakley Tax Services

• Owner

  • Dec 2011 - Dec 2014

  Folsom, CA Offered a wide range of tax services including preparation, audit representation, tax planning and advice.



H&R Block

• United States
• Retail
• 700 & Above Employee

• Client Service Manager

  • Nov 2013 - Sep 2014

  Citrus Heights, CA OVERVIEW: Coached and supported 15 direct report employees to achieve individual matrix while demonstrating company values. Served as a Program/Project lead and provided management / coordination of ITC instructors within the Sacramento North district to ensure adequate coverage, proper protocol, and audited record keeping. Coordinated career fairs to recruit new talent, including printing and distributing company approved literature, securing locations, partnering with vendors… Show more OVERVIEW: Coached and supported 15 direct report employees to achieve individual matrix while demonstrating company values. Served as a Program/Project lead and provided management / coordination of ITC instructors within the Sacramento North district to ensure adequate coverage, proper protocol, and audited record keeping. Coordinated career fairs to recruit new talent, including printing and distributing company approved literature, securing locations, partnering with vendors, managing registration, following up on contacts, and processing candidates through initial hiring steps. Monitored budget and maintained balance by managing costs such as labor, supplies and discounting. Prepared different types of financial reports from the database and analyzed the impact of such data on the overall success of the district. Communicated findings to the team and upper management. Developed Power Point presentations to teach complex issues to new and returning employees in order to meet their continuing education needs. HIGHLIGHTS: ✅ Developed, presented, and implemented best practices for utilizing scheduling tool within the district (26 offices). ✅ Worked independently to achieve high standards of productivity and to reach and sustain the leading matrix in the district regarding revenue and product sales. ✅ Devised and implemented new policies and procedures and rally support for a fast paced and changing environment. ✅ Mentored colleagues and provided assistance to help them achieve their matrix by sharing knowledge and guest speaking at their team meetings regarding the benefits of plus products. ✅ Coordinated grand opening events that involve staffing, acquiring vendors and sponsors, engaging in media contacts, distributing marketing materials, tracking leads, and utilizing giveaways. ✅ Coordinated a company sponsored non-profit fundraising effort across two districts. Show less



Intuit

• United States
• Software Development
• 700 & Above Employee

• Seasonal Tax Service and Support Specialist

  • Sep 2012 - Feb 2013

  Folsom, CA Provided comprehensive analytical and technical support to clients, as well as troubleshooting software issues.



TaxResources, Inc.

• Audit Representative

  • Apr 2006 - Dec 2011

  Citrus Heights, CA Represented individuals and companies during income tax examinations with the IRS and state agencies. Authored and edited textbook materials for continuing education courses.