Health Coach

• Nov 2020 - Present

Corporate Travel Consultant

• Oct 2019 - Nov 2020

• Completes at least 20 travel arrangements per client requests for air, hotel, car, and ground transportation utilizing BCD travel tools per day • Remains fully informed and aware of all airline rules, regulations and tariffs, including strong knowledge of international fare construction and other industry requirements (passports and visas), and accurately apply this information when making travel arrangements • Delivers top customer service by responding to requests accurately and completely in a timely manner • Supports the agency with general office duties, commission collection, call screening, scheduling, and special projects as needed • Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction • Consistently meets and exceeds individual and team goals

Senior Sales Representative

• Jul 2019 - Oct 2019

• Retained 300 accurate member records using established Club Pilates sales systems • Executed sales processes of lead generation, follow up, and close • Conducted over 100 telephone inquiries/follow up calls/customer care calls per day • Maintained an organized and clean working environment • Exceeded acceptable level of personal sales production • Emphasized and enforced objectives of the club as a fitness and wellness provider • Presented available services to current or prospective members • Booked at minimum 40 quality appointments per week to achieve monthly sales quota • Performed numerous administrative and clerical tasks • Participated in special events (health fairs, grand openings, marathons, and community hospital events) to promote the club

Bartender

• Apr 2019 - Oct 2019

• Effectively organized patrons’ tabs utilizing point of sale systems • Held responsibility for opening and closing the bar in a timely manner • Maintained knowledge of full menu and promotions • Provided suggestions to guest’s based on their taste and preferences • Performed efficiently in a high trafficked and high-pressured environment • Utilized teamwork to ensure all guests were served and satisfied • Effectively organized patrons’ tabs utilizing point of sale systems • Held responsibility for opening and closing the bar in a timely manner • Maintained knowledge of full menu and promotions • Provided suggestions to guest’s based on their taste and preferences • Performed efficiently in a high trafficked and high-pressured environment • Utilized teamwork to ensure all guests were served and satisfied

Server

• Jan 2019 - Oct 2019

• Delivered exceptional, friendly, and fast service. • Answered questions about menu selections and made recommendations when requested • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations • Skillfully anticipated and addressed guests’ service needs • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests • Consistently adhered to quality expectations and standards • Prioritized and coordinated work to ensure all deadlines were met

Service Specialist

• Oct 2010 - Nov 2018

● Provided each guest with a genuine, pleasant and meaningful interaction, tailored to each individual guest’s needs, that is both appropriate and professional ● Sought out and delivered all service opportunities throughout the dining room experience to exceed guest expectations ● Customized service based on guest’s needs, being attentive and not intrusive ● Managed both timing and tasks throughout the dining experience to create the optimum service rhythm ● Proactively customized dining room experience to exceed guest expectations. ● Resolved guest complaints at the table effectively by actively listening, reading body language and responding urgently to concerned guests ● Maintained a clean and professional appearance that reflects the Hoss’s brand and culture ● Supplied service with the guest as a number one priority ● Ensured accuracy by giving the guest exactly what they want ● Complied with all Hoss quality, service, operational, safety, and sanitation standards ● Achieved guest satisfaction through interaction and coordination with all departments, levels and functions within the store ● Supported all fellow crew member’s efforts and treats each other with the mutual respect necessary to promote a pleasant and efficient working environment

Dietetic Technician, Registered

• Aug 2016 - Jun 2017

• Conducted timely patient visits, accurately assessing nutrition risk levels per department criteria • Effectively communicated assigned nutrition risk to the appropriate clinical staff ● Assisted with the education, mentoring, and training of dietetic students/intern and new employees ● Participated in performance improvements for quality care and patient satisfaction ● Planned or edited menus and nourishments with patients to meet individual nutrition care needs in accordance with diet order, patient preferences, and allergies/intolerances ● Supplied basic nutrition education as assigned ● Provided ongoing nutritional care to assigned patients and appropriately evaluate outcomes including changes in nutrition risk status