Experience

Fleming's Prime Steakhouse & Wine Bar

• United States
• Restaurants
• 700 & Above Employee

• Service Manager

  • Mar 2023 - Present

  United States



AboveAve. Consulting, LLC

• Head Business Coach

  • Feb 2022 - Oct 2022

  United States

• Operations Manager

  • Mar 2021 - Feb 2022

  United States Responsibilities (Tasks Associated with the Role) - QA checks and audits company processes to determine areas of improvement. - Project manage operations projects as assigned and report progress. - Create, review, manage and audit operational processes developed throughout the company to ensure they are being used as needed. - Screen applications in the hiring process (according to the screening checklist), set up interviews, and communicate with candidates. - Conduct culture… Show more Responsibilities (Tasks Associated with the Role) - QA checks and audits company processes to determine areas of improvement. - Project manage operations projects as assigned and report progress. - Create, review, manage and audit operational processes developed throughout the company to ensure they are being used as needed. - Screen applications in the hiring process (according to the screening checklist), set up interviews, and communicate with candidates. - Conduct culture fit interviews to determine candidates that would be a good fit. - Review, audit, provide feedback, and help approve 4R documents. - Run the Daily Huddle, Weekly Strategic TI, All Hands TI, and (potentially others as time goes on). - Scheduling travel and accommodations for our team when needed. - Creating operations flow charts (in Lucidchart) and processes (in Google Docs). - Complete EA responsibilities including managing calendars, scheduling appointments, managing emails, and ensuring nothing is missed. - Assisting with our recruiting process including creating application questions, screening candidates, and completing culture fit interviews. - Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes. - Foster a growth-oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.

• Executive Assistant

  • Jan 2021 - Mar 2021

  United States Responsibilities: - Provide leadership to the staff which aligns with company plans and visions - Assist in helping drive results (Ex. Daily goals as a team) - Partner with CEO and Ops manager to discuss wins and opportunities - Provide team reports from meetings/calls - Assist in hiring/interviews - Follow up with teams to ensure projects or plans are being executed - Assist in setting up calls via zoom for teams/leadership - Take notes on calls and send to Ops… Show more Responsibilities: - Provide leadership to the staff which aligns with company plans and visions - Assist in helping drive results (Ex. Daily goals as a team) - Partner with CEO and Ops manager to discuss wins and opportunities - Provide team reports from meetings/calls - Assist in hiring/interviews - Follow up with teams to ensure projects or plans are being executed - Assist in setting up calls via zoom for teams/leadership - Take notes on calls and send to Ops manager - Ensure teams are aligned with objectives, targets, goals & commitments - Follow up with leaders individually to uncover wins and opportunities - Set up call agendas - Ensure teams have a structure built around daily tasks, plans, and goals - Help with team management with growth and self-development - Make sure for meetings everyone has talking points in place to run calls smoothly - Join calls on behalf of Above Ave.

• Lead Generator

  • Oct 2020 - Dec 2020

  United States Role (Overview of the Position) This position is responsible for communicating effectively with prospective clients through our corporate accounts using our conversation follow-up strategies to build rapport, establish trust, and get them motivated to learn more about our programs and ask to book a call. You will use our Inception Script to understand the psychology behind why we say what we say, while using your own words to create a genuine connection and position our programs as a… Show more Role (Overview of the Position) This position is responsible for communicating effectively with prospective clients through our corporate accounts using our conversation follow-up strategies to build rapport, establish trust, and get them motivated to learn more about our programs and ask to book a call. You will use our Inception Script to understand the psychology behind why we say what we say, while using your own words to create a genuine connection and position our programs as a solution to their challenges. You are also responsible for tracking and achieving KPIs, following up with previous leads and generating new leads with social media posts and organic lead generation strategies. You will be proficient in engaging all leads and ensuring that our sales representatives have a minimum of 5-8 booked calls per day. Responsibilities (Tasks Associated with the Role) - Deep understanding of our script psychology while maintaining a consistent but unique conversation with leads. - Engaging in our lead generation strategy on all our social media platforms (IG, FB, YT, TT) during scheduled hours. - Following up with low quality applicants and qualifying them. - Tracking lead status (priority, followup, conversion status), KPI’s and other position related metrics. - Providing insightful feedback to continually improve the process and implement new ideas effectively and efficiently as per the direction of leadership. - Communicating effectively with other team members by setting reminders, working with team members to accomplish goals, and overcome obstacles with leads. - Participate and show up on time for team meetings.

• Private Dining Server

  • Oct 2018 - Oct 2020

  Scottsdale, Arizona As a private dining server and bartender, I have consistently provided excellent customer service and ensured that guests have a positive dining experience. I have a strong attention to detail and am able to resolve customer concerns efficiently, resulting in a high level of customer satisfaction. In addition to following proper food safety protocols, I have consistently achieved high sales averages, placing me among the top servers in my team. I have also progressed within my role, becoming a… Show more As a private dining server and bartender, I have consistently provided excellent customer service and ensured that guests have a positive dining experience. I have a strong attention to detail and am able to resolve customer concerns efficiently, resulting in a high level of customer satisfaction. In addition to following proper food safety protocols, I have consistently achieved high sales averages, placing me among the top servers in my team. I have also progressed within my role, becoming a lead private dining server responsible for managing and training a team of servers for private parties with 30+ guests. Show less



The Healing Path Day Spa

• United States
• Individual and Family Services

• Operations Manager

  • Mar 2017 - Oct 2018

  Phoenix, Arizona Area As an Operations Manager, I designed and built a website from scratch that integrated with our CRM and booking software, resulting in a 25% increase in sales and a 40% reduction in no-shows through automation and SOP enforcement. I also managed the inventory of all supplies and successfully reduced the supply cost by 15-20%. In addition, I executed specific initiatives related to planning, marketing, cost-control, staff training, employee relations, and guest satisfaction. I also trained newly… Show more As an Operations Manager, I designed and built a website from scratch that integrated with our CRM and booking software, resulting in a 25% increase in sales and a 40% reduction in no-shows through automation and SOP enforcement. I also managed the inventory of all supplies and successfully reduced the supply cost by 15-20%. In addition, I executed specific initiatives related to planning, marketing, cost-control, staff training, employee relations, and guest satisfaction. I also trained newly hired reception and booking staff on all spa software and coordinated all interviewing, hiring, and employee termination processes. Show less



Ride FARE

• United States

• Director of CS and Operations Manager

  • Mar 2016 - Jun 2017

  Scottsdale, Arizona As the director of customer service, I have a track record of successfully improving the efficiency and effectiveness of our team through various initiatives. One notable achievement was the research and development of knowledge-base articles for various technical issues, which resulted in a 55% increase in first-call resolutions and saved over $30,000 annually. I consistently exceeded issue-resolution targets and achieved high customer satisfaction scores, with a consistent range of 95% to… Show more As the director of customer service, I have a track record of successfully improving the efficiency and effectiveness of our team through various initiatives. One notable achievement was the research and development of knowledge-base articles for various technical issues, which resulted in a 55% increase in first-call resolutions and saved over $30,000 annually. I consistently exceeded issue-resolution targets and achieved high customer satisfaction scores, with a consistent range of 95% to 100% on all interactions. In addition, I handled a high volume of advanced technical and customer service requests from various channels, including calls, emails, texts, and social media. I was also responsible for the setup and removal of technical equipment, as well as the accurate inventory and training of staff on proprietary software. I worked closely with developers and quality assurance analysts to fix and debug issues, and build new features while keeping our core business goals in mind. Show less



Ubit International - Vehicle Leasing Solutions for On Demand Drivers

• Director Of Operations And Business Development

  • Jul 2015 - Jan 2017

  Scottsdale, Arizona Started as a Driver Recruiter with no regular pay except for a small commission bonus per driver signup. I was responsible for: - Advertising/Marketing through various social media and job posting websites. - Obtaining and converting new leads to customers. - Setting up new drivers with insurance policies and collecting all necessary documents. - Educating drivers in the field of rideshare and nurturing the relationship by offering constant phone support. After a few months… Show more Started as a Driver Recruiter with no regular pay except for a small commission bonus per driver signup. I was responsible for: - Advertising/Marketing through various social media and job posting websites. - Obtaining and converting new leads to customers. - Setting up new drivers with insurance policies and collecting all necessary documents. - Educating drivers in the field of rideshare and nurturing the relationship by offering constant phone support. After a few months I started to wear many hats and take on responsibilities for Business Operations and Development: - Maintained original responsibilities - Designed wire-frames, work-flows, and mock-ups for a team of developers to build a custom CRM. - Project Lead for the development of a custom built CRM that allowed us to scale, while continuing to provide an easy to use and highly beneficial platform for drivers to lease cars. - Analyzed P&L's to increase revenue and reduce operational costs. - Used key metrics to determine marketing campaigns, make customer service enhancements, and improve overall user experience. In the beginning I was receiving strictly commission income by recruiting new drivers. Once I started to take on more responsibilities, I did not receive proper payment for the work I was doing. I then decided to pursue other options and resigned. Show less

• Server, Expediter, Server Assistant

  • Jul 2012 - Sep 2015

  Scottsdale, Arizona



Manuel's Mexican Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Buser

  • Nov 2009 - Jan 2011

  Scottsdale, Arizona