Kristopher Hotchkiss

Territory Customer Support Manager for West & Mountain West Regions at SANY America
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Contact Information
us****@****om
(386) 825-5501
Location
Klamath Falls, Oregon, United States, US
Skills

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Bio

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Credentials

  • Deere LII-series Wheeled Feller Buncher Capstone
    John Deere
    Mar, 2019
    - Nov, 2024
  • Deere E-series ADT Capstone
    John Deere
    Mar, 2018
    - Nov, 2024
  • Deere M-series Buncher/Harvester Capstone
    John Deere
    Jun, 2017
    - Nov, 2024
  • Deere L-series Skidder Capstone
    John Deere
    Mar, 2017
    - Nov, 2024
  • Deere G-Series Motor Grader Capstone
    John Deere
    Jan, 2017
    - Nov, 2024
  • Deere K-Series Wheel Loaders Capstone
    John Deere
    Dec, 2016
    - Nov, 2024
  • Deere K-Series Dozers Capstone
    John Deere
    Apr, 2016
    - Nov, 2024
  • Air Conditioning Systems
    MACS
    Mar, 2013
    - Nov, 2024

Experience

  • SANY America
    • Machinery Manufacturing
    • 200 - 300 Employee
    • Territory Customer Support Manager for West & Mountain West Regions
      • Mar 2023 - Present

      • Guide dealers to culture customer care as a top objective.• Assist with creative solutions for parts sales and stocking programs.• Ensure dealers have appropriate resources to safely and efficiently manage an aftersales program.• Support dealer development of a profitable aftermarket business from service, parts and warranty standpoints.

    • Western CE Regional Service Manager
      • May 2022 - Mar 2023

      • Interact with customers and dealers to create support solutions for machines.• Assist with creative field solutions & implementations of product improvements.• Work with sales staff to create timely & efficient support for customer/dealer issues.• Build team to support regional dealer network.• Review dealer performance and implement strategic plans to help them grow efficiently.

    • Product Support Representative
      • Jul 2020 - Apr 2022

      • Assist with machine and parts issues at a dealer level.• Work with dealer technicians to help understand & repair the SANY product.• Communicate with engineering to improve future machinery.

  • Papé Machinery
    • Field Mechanic
      • Aug 2014 - Jul 2020

      • Work on highway trucks, agriculture, forestry and construction equipment. • Troubleshoot and fix issues in a timely manner. • Interact with customers for sales and technical support. • Work on highway trucks, agriculture, forestry and construction equipment. • Troubleshoot and fix issues in a timely manner. • Interact with customers for sales and technical support.

  • Peterson Cat
    • United States
    • Machinery Manufacturing
    • 200 - 300 Employee
    • Shop Mechanic
      • Sep 2011 - Aug 2014

      • Work on highway trucks, agriculture, forestry and construction equipment. • Troubleshoot and fix issues in a timely manner. • Interact with customers for sales and technical support. • Work on highway trucks, agriculture, forestry and construction equipment. • Troubleshoot and fix issues in a timely manner. • Interact with customers for sales and technical support.

  • Robinson & Owen Heavy Construction Inc.
    • Sisters, Oregon
    • General Laborer-Seasonal
      • May 2010 - Aug 2011

      • Heavy equipment operator. • Cleaned up debris. • Landscaped after jobs were finished. • Heavy equipment operator. • Cleaned up debris. • Landscaped after jobs were finished.

  • George Fox University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Engineering Department Caretaker-Seasonal
      • Sep 2009 - Apr 2011

      • Organized products. • Created lab materials. • Machined parts for labs. • Organized products. • Created lab materials. • Machined parts for labs.

Education

  • Oregon State University
    Bachelor of Applied Science (B.A.Sc.), Industrial Technology/Technician
    2013 - 2013
  • Caterpillar University - PCC
    Basic Machine Techinical Operation
    2011 - 2013
  • George Fox University
    Mechanical Engineering
    2009 - 2011
  • Oregon Institute of Technology
    Fundamentals of Engineering
    2009 - 2009
  • Central Oregon Community College
    Genaral Education
    2008 - 2009
  • Redmond High School
    High School Honors Diploma, Pre-Engineering
    2005 - 2009

Community

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