Experience

Global Operations

• United States
• Security and Investigations
• 1 - 100 Employee

• Lead Security Agent

  • Nov 2018 - Present

  Greeted clients and guests professionally and courteously to cultivate and maintain a welcoming atmosphere. Monitored employee activities, confirming compliance with security regulations. Logged and filed incident reports in order to maintain a record and implement a lasting resolution. Provided a fun, safe, comfortable atmosphere for children that exhibited respect, responsibility, honesty, and the opportunity to make positive choices. Greeted clients and guests professionally and courteously to cultivate and maintain a welcoming atmosphere. Monitored employee activities, confirming compliance with security regulations. Logged and filed incident reports in order to maintain a record and implement a lasting resolution. Provided a fun, safe, comfortable atmosphere for children that exhibited respect, responsibility, honesty, and the opportunity to make positive choices.



iLoveKickboxing

• United States
• Health, Wellness & Fitness
• 100 - 200 Employee

• Athletic Trainer

  • Apr 2019 - Apr 2020



Medly Pharmacy

• New York City Metropolitan Area

• Customer Success Specialist

  • Sep 2014 - Nov 2018

  Helped pharmacists clear problematic prescriptions and addressed customer questions and concerns empathetically. Showed empathy, concern and displayed a genuine nature resulting in client needs being met in addition to exceeding service expectations. Made sure medication was delivered to patients in a timely manner while providing excellent customer service forming client relationships. Communicated customer complaints, requests and feedback to senior management for swift resolution. Helped pharmacists clear problematic prescriptions and addressed customer questions and concerns empathetically. Showed empathy, concern and displayed a genuine nature resulting in client needs being met in addition to exceeding service expectations. Made sure medication was delivered to patients in a timely manner while providing excellent customer service forming client relationships. Communicated customer complaints, requests and feedback to senior management for swift resolution.



Dr. William Benson Rehabilitation

• New York, United States

• Recreational Supervisor

  • Nov 2011 - Apr 2014

  Planned and organized projects to enhance and improve quality of life for each patient which led to patient satisfaction and happiness. Worked both independently and as a team to help residents achieve their personal goals on their way to recovery allowing them to leave healthy and happy. Collaborated and motivated a team of over 10 recreational aides to define business requirements, achieve productivity standards and adhere to standards forming a great work environment. Maintained regular contact with senior level colleagues and identified opportunities to deliver added value to patient relationships.