CCO

• May 2022 - Present

Head of Commercial

• Apr 2022 - Present

Head of Customer & Partner Relations

• Apr 2019 - May 2022

Head of Customer Relations

• Dec 2018 - Mar 2019

Commercial Manager

• Sep 2017 - Dec 2018

Commercial management for subscription sales and retention and overall digitalization strategy (Berlingske, BT and Weekendavisen). - Product strategy and pricing (including sales activities, campaign offers etc.) - Business development and product management - Subscription database management - Channel management and optimization (telemarketing sales, retention & customer care) - Commercial stakeholding towards Finance, IT, Business Intelligence and Marketing - Project… Show more Commercial management for subscription sales and retention and overall digitalization strategy (Berlingske, BT and Weekendavisen). - Product strategy and pricing (including sales activities, campaign offers etc.) - Business development and product management - Subscription database management - Channel management and optimization (telemarketing sales, retention & customer care) - Commercial stakeholding towards Finance, IT, Business Intelligence and Marketing - Project manager and part of international steering committee of De Persgroep (owners of Berlingske Media) speccing and choosing ERP system for Berlingske Media, de Volkskrant, AD, De Morgen etc.

Customer Care Manager

• Sep 2014 - Sep 2017

Responsible for Berlingske Medias Customer Care (Berlingske, BT and Weekendavisen) with more than 1.000.000 yearly inquiries. - Direct staff responsible for up to 60 people (including supervisors, service management team and reception staff) - Hiring new staff - Defining budget, KPI's and target for department

Operations Supervisor and Sales Coordinator

• Dec 2011 - Aug 2014

Responsible for the daily operations for Berlingske Medias Customer Care (Berlingske, BT and Weekendavisen) with more than 1.000.000 yearly inquiries. Reporting to the Customer Care Manager. - Responsible for daily operations and SLA-agreements with internal and external publishers - Coaching of staff with focus on conversation and sales technique - Responsible for sales promotional activities for the whole department (60-80 employees) - Communicating general news, new actions… Show more Responsible for the daily operations for Berlingske Medias Customer Care (Berlingske, BT and Weekendavisen) with more than 1.000.000 yearly inquiries. Reporting to the Customer Care Manager. - Responsible for daily operations and SLA-agreements with internal and external publishers - Coaching of staff with focus on conversation and sales technique - Responsible for sales promotional activities for the whole department (60-80 employees) - Communicating general news, new actions etc. to the whole department (60-80 employees)

Customer Consultant

• Jan 2007 - Dec 2011

Part-time job next to primary and secondary school. Working in the retention department focusing on retaining customers on Berlingske, BT, Weekendavisen, Jydske Vestkysten, Århus Stiftstidende, Randers Amtsavis, Dagbladet Holstebro-Struer, Lemvig Folkeblad, Dagbladet Ringkøbing-Skjern og Viborg Stifts Folkeblad who wanted to cancel their news paper subscription. - Identifying reason for cancellation of subscription - Identifying individual customer needs and retaining them as… Show more Part-time job next to primary and secondary school. Working in the retention department focusing on retaining customers on Berlingske, BT, Weekendavisen, Jydske Vestkysten, Århus Stiftstidende, Randers Amtsavis, Dagbladet Holstebro-Struer, Lemvig Folkeblad, Dagbladet Ringkøbing-Skjern og Viborg Stifts Folkeblad who wanted to cancel their news paper subscription. - Identifying reason for cancellation of subscription - Identifying individual customer needs and retaining them as paying customers - Cross selling between news titles and other products