Senior ServiceNow Developer

• May 2023 - Present

Senior ServiceNow Developer at KForce

• Mar 2022 - Apr 2023

I hold an active Secret Clearance, enabling me to work on secure projects and with sensitive data. As part of an agile development team, I helped add new features and functionality to existing custom applications. In several instances, I served as the lead developer for major custom modules. In addition to development work, I managed access controls for the platform and custom applications to ensure data security. I also designed and developed custom widgets to extend the… Show more I hold an active Secret Clearance, enabling me to work on secure projects and with sensitive data. As part of an agile development team, I helped add new features and functionality to existing custom applications. In several instances, I served as the lead developer for major custom modules. In addition to development work, I managed access controls for the platform and custom applications to ensure data security. I also designed and developed custom widgets to extend the functionality of existing custom applications, as well as scheduled jobs for processing data and sending notifications. Finally, I developed a Track Changes module to track text changes in real-time, enabling more efficient collaboration and better tracking of updates to contracts created within ServiceNow. Show less I hold an active Secret Clearance, enabling me to work on secure projects and with sensitive data. As part of an agile development team, I helped add new features and functionality to existing custom applications. In several instances, I served as the lead developer for major custom modules. In addition to development work, I managed access controls for the platform and custom applications to ensure data security. I also designed and developed custom widgets to extend the… Show more I hold an active Secret Clearance, enabling me to work on secure projects and with sensitive data. As part of an agile development team, I helped add new features and functionality to existing custom applications. In several instances, I served as the lead developer for major custom modules. In addition to development work, I managed access controls for the platform and custom applications to ensure data security. I also designed and developed custom widgets to extend the functionality of existing custom applications, as well as scheduled jobs for processing data and sending notifications. Finally, I developed a Track Changes module to track text changes in real-time, enabling more efficient collaboration and better tracking of updates to contracts created within ServiceNow. Show less

ServiceNow Developer / Administrator

• Jan 2019 - Mar 2022

Oversaw the implementation of ServiceNow throughout the IT organization, ensuring successful deployment and adoption across all departments. This included ITSM, CMDB, ITAM, SAM, Change Management, Service Catalog, and Service Portal. Served as the technical expert for the ServiceNow platform, responsible for its design, implementation, and maintenance to support enterprise objectives. Partnered with numerous teams throughout Fanatics, including HR, Accounting, Service Desk… Show more Oversaw the implementation of ServiceNow throughout the IT organization, ensuring successful deployment and adoption across all departments. This included ITSM, CMDB, ITAM, SAM, Change Management, Service Catalog, and Service Portal. Served as the technical expert for the ServiceNow platform, responsible for its design, implementation, and maintenance to support enterprise objectives. Partnered with numerous teams throughout Fanatics, including HR, Accounting, Service Desk, Enterprise Software, Security, Leadership, and Employees, to develop and implement solutions that increased operational efficiency, reduced costs, and streamlined business processes through automation and optimization of workflows. Collaborated with DevOps and SecOps teams to implement a system for generating automated tickets based on the on-call schedule, which was managed through OpsGenie. Developed a custom, bi-directional integration between JIRA and ServiceNow, utilizing webhooks and REST APIs. This integration enabled near real-time reporting of JIRA data within ServiceNow, and offered limitless configuration options. For instance, individual teams could be assigned specific JIRA tickets and projects to manage in the event of an incident. Collaborated with global Support Teams to import all hardware assets and software into the CMDB and Hardware/Software Asset Management systems. To facilitate this process, a custom application was created that enabled the uploading of Excel spreadsheets. These spreadsheets were then validated to identify any inaccuracies related to information such as model, assigned user, and asset class. Undertook a custom redesign of the Service Portal by making modifications to CSS, widgets, and HTML templates. This resulted in an improved user experience and streamlined workflows. Created customized metrics and reports for C level and Leadership. Educated and trained developers from other teams on how to efficiently develop integrations in ServiceNow. Show less Oversaw the implementation of ServiceNow throughout the IT organization, ensuring successful deployment and adoption across all departments. This included ITSM, CMDB, ITAM, SAM, Change Management, Service Catalog, and Service Portal. Served as the technical expert for the ServiceNow platform, responsible for its design, implementation, and maintenance to support enterprise objectives. Partnered with numerous teams throughout Fanatics, including HR, Accounting, Service Desk… Show more Oversaw the implementation of ServiceNow throughout the IT organization, ensuring successful deployment and adoption across all departments. This included ITSM, CMDB, ITAM, SAM, Change Management, Service Catalog, and Service Portal. Served as the technical expert for the ServiceNow platform, responsible for its design, implementation, and maintenance to support enterprise objectives. Partnered with numerous teams throughout Fanatics, including HR, Accounting, Service Desk, Enterprise Software, Security, Leadership, and Employees, to develop and implement solutions that increased operational efficiency, reduced costs, and streamlined business processes through automation and optimization of workflows. Collaborated with DevOps and SecOps teams to implement a system for generating automated tickets based on the on-call schedule, which was managed through OpsGenie. Developed a custom, bi-directional integration between JIRA and ServiceNow, utilizing webhooks and REST APIs. This integration enabled near real-time reporting of JIRA data within ServiceNow, and offered limitless configuration options. For instance, individual teams could be assigned specific JIRA tickets and projects to manage in the event of an incident. Collaborated with global Support Teams to import all hardware assets and software into the CMDB and Hardware/Software Asset Management systems. To facilitate this process, a custom application was created that enabled the uploading of Excel spreadsheets. These spreadsheets were then validated to identify any inaccuracies related to information such as model, assigned user, and asset class. Undertook a custom redesign of the Service Portal by making modifications to CSS, widgets, and HTML templates. This resulted in an improved user experience and streamlined workflows. Created customized metrics and reports for C level and Leadership. Educated and trained developers from other teams on how to efficiently develop integrations in ServiceNow. Show less

ServiceNow Developer / Administrator

• Jun 2016 - Jan 2019

Custom applications and integrations via webservices and midservers. (Bi-directional communication with Cisco Finesse and JIRA Atlassian) Created Workflows that automate and support FSCJ business logic Reports and dashboards based on client requirements.

Sharepoint Developer

• Jun 2011 - May 2016

Created and modified applications for our FSCJ Employee and Student Portals in Microsoft SharePoint. Developed front-end user experience for both our Employee and Student Portal.

Engineer I - Multimedia Specialist

• Jan 2009 - Jun 2011

Designed, modified, developed, wrote and implemented multimedia applications Served as content manager and content producer. Reviewed analyzed and evaluated instructional/content systems and user needs; formulated systems and product designs to parallel overall business and instructional strategies; wrote detailed description or user needs, program functions and steps required to develop or modify applications and/or products.