Senior Desktop Support Analyst

• May 2023 - Present

• Nov 2019 - Mar 2023

Workstation maintenance and updates through central management software. Managed printers, phones, mobile phones, numbers. Hardware and accessory orders, warehouse management. Reports creation.Led 2 Infrastructure migrations from a workplace perspective that required workstations’ migrations of approx. 800 employees. Cooperation with project managers, networking and application support units.Ensured that migrations were done properly, minimizing employee work downtime, and ensuring compliance with regulatory requirements. Created new baselines and configurations for workstations and organized workstation preparation and hand-out to employees.*Resolved incidents that 1st level support was not able to resolve.*In charge of more advanced software installations, configurations, and licenses management.*Implemented new solutions. Show less

• Apr 2018 - Nov 2019

User Access Management. Fulfilled audit requests and created various reports. Resolved daily IT incidents ensuring customers’ high satisfaction. Trained users and provided on-going guidance and support.

Application Management Specialist

• Apr 2016 - Apr 2018

Software installations and configurations on different systems and databases. Software solutions testing. Communicated effectively with customers and built strong relationships, ensuring customers’ high satisfaction. Formed development suggestions and created manuals and system design documents. Software installations and configurations on different systems and databases. Software solutions testing. Communicated effectively with customers and built strong relationships, ensuring customers’ high satisfaction. Formed development suggestions and created manuals and system design documents.

Information Technology Technician

• Jan 2015 - Apr 2016

Computer and printer repairs. Maintenance. Customer Service. Provided excellent customer service. Built and maintained strong relationships with both customers and partners. Computer and printer repairs. Maintenance. Customer Service. Provided excellent customer service. Built and maintained strong relationships with both customers and partners.