Kristo Jokela

Director End User Services at Istekki Oy
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Contact Information
us****@****om
(386) 825-5501
Location
Kuopio, Northern Savonia, Finland, FI
Languages
  • Finnish Native or bilingual proficiency
  • English Professional working proficiency
Skills

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Credentials

  • ITIL® 4 Managing Professional Transition Certificate
    PeopleCert
    Jul, 2021
    - Sep, 2024
  • TIPA Assessor for ITIL
    ITpreneurs
    May, 2015
    - Sep, 2024
  • ITIL Expert
    EXIN your ICT competence partner
    Oct, 2013
    - Sep, 2024
  • ITIL Managing Across the Lifecycle
    EXIN your ICT competence partner
    Oct, 2013
    - Sep, 2024
  • ITIL Continual Service Improvement
    EXIN your ICT competence partner
    Aug, 2013
    - Sep, 2024
  • ITIL Service Strategy
    EXIN your ICT competence partner
    Jun, 2013
    - Sep, 2024
  • ITIL Service Design
    EXIN your ICT competence partner
    May, 2013
    - Sep, 2024
  • ITIL Service Transition
    EXIN your ICT competence partner
    Apr, 2013
    - Sep, 2024
  • ITIL Service Opeations
    EXIN your ICT competence partner
    Mar, 2013
    - Sep, 2024
  • ITIL Foundation V3
    APM Group
    Nov, 2011
    - Sep, 2024
  • HDI Support Center Director
    HDI
    Oct, 2018
    - Sep, 2024

Experience

  • Istekki Oy
    • Finland
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Director End User Services
      • Sep 2020 - Present

      Overall production accountability of end user customer and support services, onsite/local support services and end user device management services.

    • Director Of Customer Service
      • Jul 2018 - Sep 2020

      Overall production accountability of end user support services including service desk and remote help for both ICT and spesific patient information systems, 0/1 Tier support, access management, monitoring and event management and supporting service management processes.

    • Head Of Department, Customer Services
      • Jan 2017 - Jul 2018

    • Quality & Development Manager
      • Aug 2014 - Dec 2016

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Delivery Manager
      • Mar 2012 - Aug 2014
  • University of Eastern Finland
    • Finland
    • Higher Education
    • 700 & Above Employee
    • Junior Researcher
      • Nov 2010 - Feb 2012
  • ActiveSoft Oy
    • Software Development
    • Software Developer
      • May 2009 - Oct 2010

Education

  • University of Eastern Finland
    Master of Science - MS, Computer Science
    2008 - 2011

Community

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