Experience

Ascent

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• • Jul 2022 - Present

  • Front-end & Back-end Postal services support for government institutions across 7 countries• Overseeing application support processes, government entities' auditing processes, 3-rd party exports to financial accounting software systems and payment transactions' integrity checks• Maintaining existing knowledge base articles• Creating new Products' KBs based on frequent incidents• Improving support and development operations through regular DevOps administration• Delivering training sessions to new-hires • Mentoring internal team's onboarding and shadowing support operations• Acting coordinator between support and business delivery & software development operations Show less

• • Mar 2020 - Jul 2022

  • Maintaining Intranet and SharePoint (Cloud&On-Premise) support for a global automotive manufacturer• Administrating systems and applications for a global Postal services provider- Investigating Portal, API, Payments gateway, and workstation applications' issues and troubleshooting software via PowerShell and T-SQL scripting- Web portal support for tracking services, parcel reporting and ITMATT operations- Systems monitoring and checks + Database server Backup & Recovery- 2nd/3rd level MS/Azure applications support- Actively contributing to business operations on the accounting & audit modules and invoicing payment transactions- Participating in manual testing on UAT and deployments of Live software releases- Providing Product training presentations to internal and external team members. Show less



CXG Business Process Outsourcing

• Bulgaria
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Application Support Analyst

  • Jan 2019 - Aug 2019

  Technical Operations and 2nd level system support via Salesforce ticketing platform: - Supporting an Electronic Invoicing and Stock marketing global business operations - Oracle PL/SQL scripting for data reports and troubleshooting issues - Daily monitoring and system checks optimization - System Development & Incidents Investigation - Cross-team involvement in Critical (P1) incidents management Technical Operations and 2nd level system support via Salesforce ticketing platform: - Supporting an Electronic Invoicing and Stock marketing global business operations - Oracle PL/SQL scripting for data reports and troubleshooting issues - Daily monitoring and system checks optimization - System Development & Incidents Investigation - Cross-team involvement in Critical (P1) incidents management



Soft Orange B.V.

• Netherlands
• Software Development
• 1 - 100 Employee

• Software Application Developer

  • Feb 2018 - Aug 2018

  - JIRA system administrator - Manual QA and mobile applications tester - HTML&CSS development and KB articles development - Writing user manuals and technical documentation for each of the Healthcare software products, at the form of how-to articles, in understandable English. - Preparing multimedia presentations and video guidance on products features. - JIRA system administrator - Manual QA and mobile applications tester - HTML&CSS development and KB articles development - Writing user manuals and technical documentation for each of the Healthcare software products, at the form of how-to articles, in understandable English. - Preparing multimedia presentations and video guidance on products features.



C3i Solutions

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Aug 2016 - Feb 2018

  1st Level Applications support Active Directory users management Pharmaceutical applications HelpDesk support via Phone/Email IOS/Windows/Office365 troubleshooting and support Incidents management in ITIL environment (Service-Now) and IT documentation development 1st Level Applications support Active Directory users management Pharmaceutical applications HelpDesk support via Phone/Email IOS/Windows/Office365 troubleshooting and support Incidents management in ITIL environment (Service-Now) and IT documentation development