Kristiyan Nikolov

ServiceNow Developer at Do IT Wise - A ServiceNow Elite Partner
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Contact Information
us****@****om
(386) 825-5501
Location
BG
Languages
  • English Full professional proficiency
Skills

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Bio

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Credentials

  • ServiceNow Certified Implementation Specialist – Discovery
    ServiceNow
    Jul, 2022
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Customer Service Management
    ServiceNow
    May, 2022
    - Nov, 2024
  • ServiceNow Certified Application Developer
    ServiceNow
    Aug, 2021
    - Nov, 2024
  • BMC Accredited Administrator: BMC Atrium Discovery and Dependency Mapping 9.0
    BMC
    Oct, 2014
    - Nov, 2024
  • Core Solutions of Microsoft Exchange Server 2013
    -
    Nov, 2013
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    -
    Jun, 2013
    - Nov, 2024
  • Pro: Windows Server 2008, Enterprise Administrator
    -
    Apr, 2013
    - Nov, 2024
  • Windows Server 2008 Active Directory, Configuring
    -
    Dec, 2012
    - Nov, 2024
  • Pro: Windows Server 2008, Server Administrator
    -
    Aug, 2012
    - Nov, 2024
  • Windows Server 2008 Network Infrastructure, Configuring
    -
    Jul, 2012
    - Nov, 2024
  • TS: Windows 7, Configuring
    -
    Jun, 2012
    - Nov, 2024

Experience

  • Do IT Wise - ServiceNow Elite Partner | Acquired by Inetum
    • Bulgaria
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • ServiceNow Developer
      • Nov 2021 - Present

  • Quikfox
    • Bulgaria
    • Software Development
    • 1 - 100 Employee
    • ServiceNow Developer
      • Dec 2019 - Nov 2021

  • Experian
    • Information Services
    • 700 & Above Employee
    • ServiceNow Developer
      • Feb 2017 - Dec 2019

  • Caretower an Integrity360 Company
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Widows System Administrator
      • Sep 2016 - Feb 2017

  • BRIGHT
    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • System Engineer
      • May 2012 - Sep 2016

      Responsible for building, upgrading, and maintaining the IT infrastructure of the enterprise. Duties: • Responsible for designing infrastructure solutions – DHCP, name resolution, VPN access(remote access(PPTP, SSTP, L2TP, OpenVPN), site-to-site(IPSec)), remote desktop session hosts through remote desktop gateways, communication solutions, centralized updates • Responsible for setting up and maintaining web servers (IIS) - Windows Sharepoint Services 3.0, Sharepoint Server 2010 – Apache, Tomcat • Active Directory Domain Services installation, configuration and maintenance • Responsible for installation, upgrade, configuration and troubleshooting of desktop operating systems within the enterprise. Mass deployment of desktop OS’, and if needed, using prepared images and distributing them via Windows Deployment Services • Maintenance of the Exchange infrastructure (2010, 2013) • Configuration and maintenance of the Lync and Asterisk infrastructure (dial plan and sip trunk configuration) • Creation of virtual test and production environments for the developers in the company using Hyper-V, and making networks to get the environments connected. Migration of of Hyper-V 2008 and 2008 R2 hosts to Hyper-V 2012 hosts. • Monitoring the enterprise infrastructure with the Zenoss monitoring tool • Setting up and performing scheduled infrastructure backups using Data Protection Manager 2010/2012 • Regulating inbound and outbound traffic using Threat Management Gateway 2010 • Migrating existing on-premises infrastructure - Windows, Linux to Windows Azure

  • TELUS
    • Canada
    • Telecommunications
    • 700 & Above Employee
    • Customer Support Agent
      • 2009 - 2011

      Duties: • Processing incoming calls regarding installation, configuration and exploitation of the whole scope of AVG software products • Processing problems and incidents submitted by customers via chat, e-mail or by phone, by consulting an existing knowledge base. Duties: • Processing incoming calls regarding installation, configuration and exploitation of the whole scope of AVG software products • Processing problems and incidents submitted by customers via chat, e-mail or by phone, by consulting an existing knowledge base.

Education

  • New Bulgarian University
    Master's degree, Software Technologies
    2011 - 2013
  • Plovdivski universitet 'Paisii Hilendarski'
    Bachelor, English Philology
    2006 - 2010

Community

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