Senior Consultant - Support

• Oct 2022 - Present

33Floors is an IT consulting firm made up of Yardi experts with real-world experience at major real estate brokerage and investment firms. Yardi is the global leader in real estate property management software and the product is highly customizable. With offices around the world, we help clients design, implement and upgrade their Yardi software. We also provide ongoing support options for clients who want ongoing access to our expertise. Our clients are real estate management firms, real estate investment trusts, and small-to-large private real estate holding groups. We’re known globally in the Yardi community as a thought-leader who can not only design, but also implement, solutions for the most challenging projects.

Yardi System Support and Training Specialist

• Mar 2019 - Oct 2022

In this role, I served as system administrator and training specialist, providing system support to all departments within the organization. Acted as an internal consultant overseeing all system upgrades, implementations and maintenance of the Yardi Voyager database. I researched, implemented and evaluated new software modules for continuous operational improvement.As the organization's training specialist, I designed, planned and facilitated all training, face-to-face and virtual, for new hire on-boarding and continuing ed for existing employees. I analyzed individual and team performance and identified opportunities for development. I also assisted in oversight of the organization’s Learning Management Software and created custom training courses and instructional videos to promote best practices and process improvements.

Residential Operations Manager

• Jun 2017 - Mar 2019

In this role, I was the point of contact between property management operations, IT support and marketing as a subject matter expert for Yardi Voyager and Rent Café products. I supported the operations of all properties within the organization’s multi-family portfolio. I provided system support as well as designed and facilitated internal employee training. I troubleshooted and resolved process issues and acted as a liaison between external support and end users. I also helped facilitate a re-branding initiative which included designing Property Marketing Sites, Corporate website, social media accounts and prospect outreach email campaigns. I analyzed marketing performance, measured lead engagement and conversion through Rent Café CRM analytic reporting and ILS platforms. I monitored revenue management reporting to track rental rates and suggest adjustments to achieve income goals.

Community Manager

• Feb 2014 - Jun 2017

Responsible for the day to day operations of two individual multi-family properties totaling 460 units. Manage A/P processing, successful A/R collection, monitoring expenses, aiding with the development of budgets, obtaining bids, hiring of personnel, overseeing office procedures, and resident and prospect relations.

Assistant Community Manager

• Jul 2013 - Feb 2014

Assisted with the management of a 408-unit garden style community in the process of a major market re-position that included interior renovations to units, common areas and amenity spaces. Maintained positive relationships with residents, prospects and vendors. Responsible for rent collection, delinquencies and renewals. Promoted the Hankin Apartments brand at community festivals and events.

Leasing and Marketing Associate

• Dec 2012 - Jul 2013

Leasing Professional

• Dec 2011 - Nov 2012

Involved with the lease up of a brand new 230-unit luxury multi-family property. Responsible for leasing apartments, prospect outreach and interactions, preparation of lease documents, and positive resident relations. Created and maintained eye-catching marketing campaigns on Craigslist, ILS sites, flyers and brochures, social media platforms and daily blog entries. Continuously awarded for above average closing ratio each month. Involved with the lease up of a brand new 230-unit luxury multi-family property. Responsible for leasing apartments, prospect outreach and interactions, preparation of lease documents, and positive resident relations. Created and maintained eye-catching marketing campaigns on Craigslist, ILS sites, flyers and brochures, social media platforms and daily blog entries. Continuously awarded for above average closing ratio each month.

Administrative Assistant

• Oct 2010 - Apr 2012

On-site office admin for general contractor constructing a luxury garden style multi-family building. Maintained contract files and correspondence between GC and owners, architects, engineers and subcontractors. Maintains project report logs, safety materials and office supplies. On-site office admin for general contractor constructing a luxury garden style multi-family building. Maintained contract files and correspondence between GC and owners, architects, engineers and subcontractors. Maintains project report logs, safety materials and office supplies.