Experience

Heffernan Network Insurance Brokers

• United States
• Insurance
• 1 - 100 Employee

• Mergers and Acquisition Corporate Assistant

  • Sep 2023 - Present

  California, United States



Alchemist Accelerator

• Fundraising
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2021 - Present

  San Francisco Bay Area



BCI Summit

• United States
• Financial Services
• 1 - 100 Employee

• Associate

  • Feb 2023 - Jul 2023

  New York, United States



Touzi Capital

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Executive Assistant

  • Oct 2022 - Nov 2022

  California, United States



Forsyth Advisors

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Executive Assistant

  • Jun 2020 - May 2022

  St. Louis County, Missouri, United States



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Quality Evaluator

  • Sep 2019 - Nov 2020

  Evaluates the agents' tickets (emails, chats, and calls) and see to it that they are following the process or else they would have a failing score.



University of Science and Technology of Southern Philippines

• Philippines
• Higher Education
• 100 - 200 Employee

• Instructor

  • Aug 2019 - Dec 2019

  Cagayan de Oro, Northern Mindanao, Philippines Taught Filipino to college students for one semester.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Supervisor

  • Apr 2019 - Jul 2019

  Oversee the QA analyst team and make sure that they deliver what is expected of them. Attend meetings with operations and/or clients. Coordinate with Training Department for the improvement of the upcoming agents.

• Fraud Prevention Officer

  • Aug 2018 - Mar 2019

  Checks and audits the transactions of the agents and make sure that there are no fraudulent activities or possible fraudulent transaction, and enforce the company and client policy.

• Quality Assurance Analyst

  • Jun 2017 - Jul 2018

  Listens to agents' calls and make sure that they follow the correct procedure for each transaction (retail) and check if the correct process was followed for the payments, late fees, and DNC (credit card).

• Technical Support Specialist

  • Aug 2016 - May 2017

  Receive inbound calls and assists the customers with their technical cable issues, billing, and service concerns.