Experience

Guideline

• United States
• Financial Services
• 200 - 300 Employee

• Operations Associate

  • Sep 2021 - Present



Gordon Rees Scully Mansukhani, LLP

• United States
• Law Practice
• 700 & Above Employee

• Client Services Specialist

  • Dec 2018 - Sep 2021

  o Review and edit time and cost entries on client bills to ensure compliance with internal and external guidelines and rules to minimize errors and deductions o Create training materials including presentation decks, presentation-based quizzes, job aid documents, and internal reference guides for distribution within the firm o Collaborate with Systems Support team on custom Microsoft PowerApps application to be used firmwide, including UAT and providing feedback on design, contents, and functionality o Participate in annual audits including gathering requested data, responding to questions, and reviewing and organizing files for production o Run, analyze, and distribute billing reports from SQL Server Studio to group distribution list o Maintain database of hundreds of client provided documents and guidelines utilized firm wide by ensuring files are saved, organized, easily accessible, and archived as needed o Communicate with various attorneys and paralegals, both internally and externally, to ensure billing questions and disputes could be resolved quickly Show less



Encore Capital Group

• United States
• Financial Services
• 700 & Above Employee

• Lead CSS Specialist (Complaints Team)

  • Aug 2017 - Dec 2018

  o Trained and mentored new team members both domestically and globallyo Managed daily assignments of all team members to ensure internal and external response times were being meto Created and maintained internal process documentso Lead weekly team huddles as a Subject Matter Experto Used SQL queries to access and analyze account data for in depth investigations

• CSS Specialist (Complaints Team)

  • Sep 2015 - Aug 2017

  o Analyzed root causes of consumer complaints and dissatisfactionso Collaborated and worked with legal and compliance attorneyso Assisted corporate paralegals with investigating pre-litigation demands o Recommended potential process improvements for various departments

• CSS Specialist (Correspondence Team)

  • Jan 2015 - Sep 2015

  o Managed daily workload to ensure all correspondence was completed in a timely mannero Read and responded to high priority mail and both internal and external email inboxes

• CSS Specialist - Temporary Worker

  • Jun 2014 - Dec 2014

  o Read and responded to written correspondence from consumerso Ensured adherence to Regulatory laws (FDCPA, FCRA, SCRA, TCPA, UDAAP) when responding to consumers correspondence



San Diego County District Attorney's Office

• Law Enforcement
• 300 - 400 Employee

• Paralegal Intern

  • Mar 2014 - Jun 2014

  Reviewed and organized electronic case discovery files Created a research database organizing witness statements Prepared subpoenas and witness lists for court dates Scanned and filed discovery documents Performed various administrative tasks Reviewed and organized electronic case discovery files Created a research database organizing witness statements Prepared subpoenas and witness lists for court dates Scanned and filed discovery documents Performed various administrative tasks