Sales and Education Specialist

• May 2023 - Present

Business Professional

• Jan 2019 - Present

Values: Job passion, accountability, reliability, persistence, leadership-by-example, team unity, respect for others. Knowledge, skills and abilities: ▪ Cross-functional team management ▪ Train, educate, and coach personnel ▪ Establish goals / benchmarks ▪ Product sales and vendor partnering ▪ Negotiate mutually profitable results ▪ Oversee new product launch ▪ Customer relationship development ▪ Focus on achieving customer loyalty ▪ Diplomatically resolve issues ▪ Manage P&L, budget and accounting ▪ Facilitate purchasing and inventory ▪ Control payroll and salaries Technology Skills: QuickBooks; MS Office Suite; Zoom; accurate bookkeeping, reporting and email communications Show less

Account Executive

• Dec 2022 - May 2023

Business Manager / Owner

• Jan 2012 - Dec 2018

▪ Managed the daily operations and administration of this service-focused business, including accounting, purchasing, inventory, vendor relations, customer excellence and satisfaction with products/services provided. ▪ Recruited, hired, trained and mentored staff; created processes procedures, and evaluated performance; developed training materials, workbooks, class preparations, and checklists to ensure staff training completion. ▪ Conducted meetings and briefings with stylists, esthetician, massage therapists and support staff on service policies, procedures, and strategic approaches for achieving customer-specific needs, requirements and preferences of customers from diverse sociocultural backgrounds. ▪ Educated staff in customer relationship development, sales presentation, promotion of value-added products and services, and continuous follow up with customers to build customer loyalty, repeat and referral business. Show less

Stylist / Color Educator

• Jan 2007 - Dec 2012

Establish exceptional customer relationships; promoted Aveda products, with recognition for continuous success in building value-added sales through suggestive selling and follow through services. Establish exceptional customer relationships; promoted Aveda products, with recognition for continuous success in building value-added sales through suggestive selling and follow through services.