Experience

Re/Max Renaissance

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Assistant

  • Feb 2017 - Present



Peoria Unified School District

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Instructional Assistant

  • Feb 2013 - Jan 2016

  Providing professional assistance to self-contained autistic student and their teachers. Providing assisting in ABA data collection, positive reinforcement, time management, and de-escalation. Provided secretarial assistance for teaching staff in the form of meeting planning, copying, lesson planning, room planning, organizational assistance, filing, and documentation. Providing professional assistance to self-contained autistic student and their teachers. Providing assisting in ABA data collection, positive reinforcement, time management, and de-escalation. Provided secretarial assistance for teaching staff in the form of meeting planning, copying, lesson planning, room planning, organizational assistance, filing, and documentation.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Collector

  • Nov 2012 - Jul 2013

  Provided customer service to American Express card members for a verity of needs. Inbound and outbound calls to make payment arrangements with card members, alert them to fraud issues on their cards, and or provide new products they maybe interest in. Provided customer service to American Express card members for a verity of needs. Inbound and outbound calls to make payment arrangements with card members, alert them to fraud issues on their cards, and or provide new products they maybe interest in.



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Account Manager

  • Feb 2011 - May 2012

  Provides assistance to Discover Financial Services card members in a professional manner to activate, understand, and use the benefits in their Discover Credit Card. Trouble shoot cash back bonus, protection, fraud, and interest issues for card members. Provide team leadership with team wide updates and assistance to other account managers. Designing reporting process for Discovers iShine initiative; working closely with Team Lead, Team Coach, and Department Manager to develop a process that is clear and concise. Configuring data from Discovers internal report queries which provides a snap shot of invaluable data to executives as a tool in current and future decision making processes.



Insight

• Poland
• Business Consulting and Services
• 1 - 100 Employee

• Financial Services Representative

  • 2008 - 2010

  Provided accounts receivable (AR) assistance to Insights business clients in a professional manner. Collections activities included but were not limited to contact with clients to inquire about late payments, providing proof of delivery (POD), obtaining or make payment arrangements based on credit worthiness, and researching clients that have provided incorrect contact information through low level skip tracing. In addition, was charged with obtaining all needed documentation to the legal department for bankruptcy’s, fraud cases, final demands, and transfer to 3rd party collections. Responsible for providing assistance to the sales staff to insure that the clients policies and procedures are followed in the billing process and correct errors provided they meet Insights policies. Provided yearly, monthly, and weekly reports to the clients accounts payable (AP) departments to insure prompt payment of invoices when information was requested. Audit clients accounts to ascertain credit worthiness, missing POD, credits, and tax except status. Provided collections staff with weekly reports of the client account aging by pulling information from SAP accounting software.



State of AZ

• Public Relations and Communications Services
• 1 - 100 Employee

• Administrative Services Officer II

  • Aug 2005 - May 2008

  Grant Management – Providing schools and juvenile corrections facilities utilizing the National School Lunch Program (NSLP) contracts, RFP’s, and renewal templates that are consistent with the Code of Federal Regulations (CFR) and AZ state revised statutes. In addition I was responsible for providing these clients the required training on the CFR’s and procurement process within the NSLP and other federally funded assistance programs. Charged with the responsibility to review, provide expert advice, and approval of all NSLP RFP’s and contracts. Auditing said facilities to insure adherence to the CFR’s, scope of work (SOW) in the RFP, and grant funds are spent in accordance with state and federal law. Audited approved contracts on a yearly basis. Writing detailed reports to the state or federal agencies providing the grants on a quarterly basis as justification of appropriate use of grant funds.Civil Rights Liaison – Responsible to provided training to all employees in the EDU Health and Nutrition Department with CFR required annual training on civil rights. Responsible to provided reports to the United States Department of Agriculture (USDA) when a civil rights complaint is leveled against employees from a client during and after an investigation. Audited facilities to insure civil rights laws are being followed.Executive Assistant - Provide assistance to the Assistant Director and Medical Director in managing calendars and appointments, writing letters, creating power point presentations, Made travel arrangements and justifications for all travel within and outside the state of AZ. Took detailed minutes of all meetings conducted by Directors. Provided customer service to staff and contracted employees pulling reports from an access data base which stored many states of the progress of ADJC’s youth. Contacted leadership to obtain updates on strategic plan goals, provide assistance, and accountability to complete tasks as they have been outlined.



Six Sigma Qualtec

• Business Consulting and Services
• 1 - 100 Employee

• Accountant

  • Aug 2003 - Aug 2005

  Contract Management – Reviewing and entering contract information into accounting system to insure clients contracted pricing is in the system, this provided forecasting data for SSQ executives. Analyzing current contracts on a monthly basis and working with scheduling department to schedule trainings and or advise as to the status of contract details. Expenses – Processed expense reports sent by national and international partners and contractors for reimbursement and client billing of travel expenses. Knowledge of currency exchange rates, receipts, airfare, per diem, and tax laws for deductible expenses is required. Entering billable time, expense, and materials to the clients account and invoicing said clients for these expenses.Accounts Receivable – providing detailed report on all clients whose accounts are past due. Contacting past due clients and obtaining payment information in a professional manner and or correcting issues on invoices .



Knowledge Pointe Education Pvt. Ltd.

• Office Manager

  • Jul 2002 - Aug 2003

  Accounts Payable – Creating vendor files with documentation required by AZ state statutes within a charter school. Providing reports to executives on all outstanding invoices, contracts, and purchase orders (PO) to enable this staff to make educated financial decisions. Created a access data base to track expenses as well register for all accounts at Pointe Schools.Executive Assistant – Provided the Director with assistance with appointments, minutes at board meeting, letter creation, policy and procedure, and budget information. In addition was responsible to procure travel arrangements for all executive staff.Office and HR Management – Train, support, and supervise administrative staff at three schools. Collected human resource data from all staff members including contracts, proof of citizenship, benefit enrollment, Prop 301 disbursements, and all other required documentation. Provided documentation to vendor for drug screening and background checks to insure the safety of the students.Accounts Receivable – created and maintained an access data base to track students payments for lunches, transportation, educational materials, extracurricular fees, and tax credits for donations.