Experience

Grand Hyatt Kauai Resort & Spa
• United States
• Hospitality
• 1 - 100 Employee
• Assistant Guest Experience Manager

  • Jul 2023 - Present


THE CLUB AT KUKUIULA

• United States
• Recreational Facilities
• 1 - 100 Employee

• Island Host

  • Sep 2018 - Jul 2023

  Serve as a Kauai expert and liason for our Club members and guests of The Lodge at Kukui`ula. Serve as a Kauai expert and liason for our Club members and guests of The Lodge at Kukui`ula.



Koa Kea Hotel & Resort

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • May 2017 - Aug 2018

  Voted 2017's #1 Hotel in Hawaii by Travel & Leisure and #48 in the World Voted 2017's #1 Hotel in Hawaii by Travel & Leisure and #48 in the World



Estancia La Jolla Hotel & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jan 2015 - May 2017

  Managed the departments of the Front Office including the Front Desk, Concierge, Reservations, and Bell/Valet. Resolved hotel guest issues and guaranteed guest satisfaction. Assisted in training, mentoring, and scheduling Front Office staff. Drove service scores to achieve high rankings within the company portfolio. Manager of the year 2016. Manager of the 2nd Quarter 2016 & 3rd Quarter 2015. Managed the departments of the Front Office including the Front Desk, Concierge, Reservations, and Bell/Valet. Resolved hotel guest issues and guaranteed guest satisfaction. Assisted in training, mentoring, and scheduling Front Office staff. Drove service scores to achieve high rankings within the company portfolio. Manager of the year 2016. Manager of the 2nd Quarter 2016 & 3rd Quarter 2015.



Balboa Bay Resort

• United States
• Hospitality
• 1 - 100 Employee

• Pacific Hospitality Group - Management Trainee - Rooms

  • May 2013 - Jan 2015

  Completed the Management Training Program by rotating throughout each department while gaining management experience from all aspects of a functioning resort, with a concentration in Room Operations. Completed the Management Training Program by rotating throughout each department while gaining management experience from all aspects of a functioning resort, with a concentration in Room Operations.



National Advocacy Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Night Auditor/Supervisor

  • Aug 2012 - Apr 2013

  Reconciled the day's business while providing high quality customer service to the guests of the Department of Justice. Reconciled the day's business while providing high quality customer service to the guests of the Department of Justice.



Moe's Southwest Grill

• United States
• Restaurants
• 1 - 100 Employee

• Shift Leading Manager

  • Jan 2010 - Sep 2012

  Prepared quality food and service for customers according to standards and guidelines of Moe's Southwest Grill Company. Promoted from line cook employee to Shift Leading Manager after eight months of employment. Prepared quality food and service for customers according to standards and guidelines of Moe's Southwest Grill Company. Promoted from line cook employee to Shift Leading Manager after eight months of employment.



PGA of America

• United States
• Spectator Sports
• 700 & Above Employee

• Marketing Analyst

  • Aug 2012 - Aug 2012

  Surveyed the patron demographic for the 2012 PGA Championship golf tournament. Surveyed the patron demographic for the 2012 PGA Championship golf tournament.



Augusta National Golf Club

• United States
• Hospitality
• 300 - 400 Employee

• Hospitality Suite Server

  • Apr 2009 - Apr 2011

  Provided quality service to the international press patrons of the prestigious Masters Tournament. Provided quality service to the international press patrons of the prestigious Masters Tournament.



St. Charles Country Club

• Consumer Services
• 1 - 100 Employee

• Bag Room Attendant

  • May 2008 - Aug 2008

  Upheld the image of St. Charles Country Club while providing to the needs of its members. Upheld the image of St. Charles Country Club while providing to the needs of its members.