Experience

Clean Fuel Connection, Inc. / Galileo Technologies Corporation
• Office Manager

  • 2009 - Present


Pasadena Water and Power

• Customer Service Representative / Administrative Support

  • 2008 - 2009

  Duties: Provide answers to requests/questions from customers, vendors and city employees regarding PWP rebates, refrigerator recycling/exchanging, low income and conservation and energy efficiency programs. Evaluate and process energy star, efficient cooling, cool trees and pool pump rebate applications in a timely manner using ECIS-customer information system. Complete routine residential and commercial audit files. Prepare and process solar files using rebate tracker. Answer heavy phone calls and handle a variety of customer issues and complaints while providing excellent customer service. Show less



Internal Service Department

• United States
• Government Administration
• 1 - 100 Employee

• Intermediate Typist Clerk

  • 2007 - 2008

  Duties: Dispatching work orders and processing service requests using FAMIS software. Answering heavy phone calls and filing (Alphabetic, numerical, chronological and code) Duties: Dispatching work orders and processing service requests using FAMIS software. Answering heavy phone calls and filing (Alphabetic, numerical, chronological and code)



Robinson’s May / Macy’s

• Customer Service / Cash office Representative

  • 2000 - 2008

  Duties: Processing cash/check deposit and sending it to the bank. Creating and submitting weekly employee schedules to corporation. Assisting customers with Ticketmaster sales and gift wrap. Assisting employees and department managers with costumer complaints, getting the right amount of change for the register, payout new accounts to employees and correct/reissue paychecks. Answering and directing phone calls to the right departments. Preparing/calculated weekly/monthly company sales reports to be submitted to corporate. Processing/shipping customer orders that were received via email/phone and ordering supplies. Show less