Kristine Kjenstad
IT Production Control Specialist at Davis Vision Inc- Claim this Profile
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Bio
Nancy DeGilio Lindsay
I have worked with Kristine Kjenstad for several years now, and I highly recommend her work, both as a computer professional and as a team player. Her professionalism is outstanding, always putting her customer's (our) needs first and her commitment to the quality of her work is exceptional. She is well respected by her other peers as well and has supported our IT team consistently for many years. I very much appreciate her contributions to her team and to IT as a whole!
Nancy DeGilio Lindsay
I have worked with Kristine Kjenstad for several years now, and I highly recommend her work, both as a computer professional and as a team player. Her professionalism is outstanding, always putting her customer's (our) needs first and her commitment to the quality of her work is exceptional. She is well respected by her other peers as well and has supported our IT team consistently for many years. I very much appreciate her contributions to her team and to IT as a whole!
Nancy DeGilio Lindsay
I have worked with Kristine Kjenstad for several years now, and I highly recommend her work, both as a computer professional and as a team player. Her professionalism is outstanding, always putting her customer's (our) needs first and her commitment to the quality of her work is exceptional. She is well respected by her other peers as well and has supported our IT team consistently for many years. I very much appreciate her contributions to her team and to IT as a whole!
Nancy DeGilio Lindsay
I have worked with Kristine Kjenstad for several years now, and I highly recommend her work, both as a computer professional and as a team player. Her professionalism is outstanding, always putting her customer's (our) needs first and her commitment to the quality of her work is exceptional. She is well respected by her other peers as well and has supported our IT team consistently for many years. I very much appreciate her contributions to her team and to IT as a whole!
Experience
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Davis Vision
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United States
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Insurance
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200 - 300 Employee
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IT Production Control Specialist
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Mar 2013 - Present
Production Control Specialist II – Davis Vision/HVHC, Inc., Latham, NY Operates and maintains Production jobs on the Mainframe for a busy national managed care company. Administers eligibility data and prepares batch run for overnight management Monitors and maintains data connections using Secure Transport to ensure secure sending/retrieval of large mission-critical data files; troubleshoots connection issues Manually delivers files to Client and internal servers per… Show more Production Control Specialist II – Davis Vision/HVHC, Inc., Latham, NY Operates and maintains Production jobs on the Mainframe for a busy national managed care company. Administers eligibility data and prepares batch run for overnight management Monitors and maintains data connections using Secure Transport to ensure secure sending/retrieval of large mission-critical data files; troubleshoots connection issues Manually delivers files to Client and internal servers per requests Manages departmental requests via RT and ServiceNow ticketing systems Ensures safe delivery of internal business reports to Company Report Database, troubleshoots any issues with data creation and transmission Reviews and implements production programming, scheduler and JCL change requests, logs and emails notification of change controls as needed Analyzes and resolves errors or cancellations on mainframe and FTPs, provides timely guidance and explanation for impacted users when necessary Customizes, stages, runs, and monitors JCL to generate reports for Eligibility and Encounter data departments Observes and meets service level agreements with internal and external Clients Records completed tasks on Departmental Daily Maintenance Log
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Client Billing Specialist
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Jun 2005 - Apr 2013
Responsible for researching, verifying, and certifying Bill Runs for busy, national vision managed care company. Researched Client issues and resolved errors, working with Developers and Clients to ensure accurate, timely billings. Additionally: • Produced manual checks and monitored and reviewed manual check runs weekly • Set up and maintained Clients on e-Bill system to provide paperless billing • Proficient in all aspects of Client Billing and Billing Customer Relations
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Professional Relations & Quality Assurance
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Mar 1997 - Jun 2005
Professional Relations Coordinator – Davis Vision, Latham, NY Liaison between Clients and Business, protecting all processes and relationships (both for Client and Business). Supported field staff and busy Call Center by answering questions and providing feedback. Provided expert, consistent support while meeting commitments and deadlines. Reduced weekly adjustments dollars by 40% by negotiating fees for materials and services rendered by a provider.
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Community
