Senior Manager, Customer Success

• Dec 2021 - Present

Client Success Manager

• Jul 2014 - Nov 2021

As Client Success Manager, my role is to be the key contact person for our clients. - Providing project management, solution design and deployment expertise. - Ensuring customer feedback is clearly collected, documented and conveyed internally to facilitate continuous improvement of KEV’s products and services - Working with project managers to ensure that all implementation engagements are delivered within the allotted time and specified scope, with integrity and to the highest degree of client satisfaction Show less

Teacher

• Sep 2011 - Jun 2014

As the first private elementary school in York Region to adopt a Reggio-inspired Inquiry Learning approach, Richland Academy students think deeper, are more confident, and are world ready. Every child feels connected and counted in our happy, safe and nurturing community, capable to approach authentic tasks with confidence and the courage to act decisively and responsibly. As the first private elementary school in York Region to adopt a Reggio-inspired Inquiry Learning approach, Richland Academy students think deeper, are more confident, and are world ready. Every child feels connected and counted in our happy, safe and nurturing community, capable to approach authentic tasks with confidence and the courage to act decisively and responsibly.

M.Ed. 2011

• 2006 - 2011

Investigating how early childhood educators select and use multicultural materials in their classrooms. The thesis looks at critical pedagogy and the need for the child or student’s voice to be heard in the classroom. The paper also examines the need for ongoing change in teacher training and professional development so that it addresses the needs of our increasingly diverse population. Investigating how early childhood educators select and use multicultural materials in their classrooms. The thesis looks at critical pedagogy and the need for the child or student’s voice to be heard in the classroom. The paper also examines the need for ongoing change in teacher training and professional development so that it addresses the needs of our increasingly diverse population.

Professor

• 2005 - 2006

- Teaching, assessing, advising, and evaluating part time and full time students in the ECE program - Teaching, assessing, advising, and evaluating part time and full time students in the ECE program

Teacher

• 2004 - 2006

- Teaching Primary, Junior and Intermediate students in a supply capacity (predominantly JK/SK) - Teaching Primary, Junior and Intermediate students in a supply capacity (predominantly JK/SK)

Parent Educator

• 2002 - 2003

- Designing, creating, and facilitating parent workshops, seminars and programs for specialized groups - Acting in-house and off-site parenting resource at drop-in and early intervention programs - Designing, creating, and facilitating parent workshops, seminars and programs for specialized groups - Acting in-house and off-site parenting resource at drop-in and early intervention programs

Professor

• 2001 - 2002

- Teaching a diverse group of students in the Early Childhood Apprenticeship program - Teaching in the ECE Diploma Program (Multicultural Education, Communication, Philosophy, Child Development) - Writing online course material for Preschool Methods II - Monitoring, advising and assessing students on placement - Teaching a diverse group of students in the Early Childhood Apprenticeship program - Teaching in the ECE Diploma Program (Multicultural Education, Communication, Philosophy, Child Development) - Writing online course material for Preschool Methods II - Monitoring, advising and assessing students on placement