Experience

DJL Clinical Research, PLLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Director of Business Development

  • Sep 2023 - Present

  Charlotte, North Carolina, United States



Alzheimer's Association®

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Health Systems Director

  • Nov 2022 - Jun 2023

  Develop and cultivate a portfolio of health systems account relationships with an emphasis on access and reimbursement through relationships with key members of therapeutic offices, state wide leaders and programs, medical teams, and state health departments. Lead, plan, implement programs and evaluate success. Analyze segmented data to recognize opportunities, offer solutions to targeted populations and drive desired results. Ability to lead and create unique solutions… Show more Develop and cultivate a portfolio of health systems account relationships with an emphasis on access and reimbursement through relationships with key members of therapeutic offices, state wide leaders and programs, medical teams, and state health departments. Lead, plan, implement programs and evaluate success. Analyze segmented data to recognize opportunities, offer solutions to targeted populations and drive desired results. Ability to lead and create unique solutions for complex client requirements. Formed and lead the first advisory board in the state of Virginia for Alzheimer’s built from the leading researchers, physicans, and state health dementia leaders of Virginia within the first 3 months. Maintain deep understanding of policies, reimbursement updates, and state and local initiatives. Provide targeted capacity development activities to faciliate statewide programs to increase access to evidence-based Community Health interventions. Lead and present quality improvement pathways, work flows and education. Show less



LeanTaaS

• United States
• Software Development
• 200 - 300 Employee

• Customer Engagement Specialist (CES)

  • Feb 2022 - Nov 2022

  Work closely with the Product Implementation team to successfully launch iQueue software at both new and existing customers. Solution expert delivering value driven product demonstrations with customers as our solution portfolio expands to drive upsell into existing accounts. Build complex metrics including data extracts, building pivot tables and analyzing our customer’s technology deployment to drive business efficiencies and increased product utilization Identify… Show more Work closely with the Product Implementation team to successfully launch iQueue software at both new and existing customers. Solution expert delivering value driven product demonstrations with customers as our solution portfolio expands to drive upsell into existing accounts. Build complex metrics including data extracts, building pivot tables and analyzing our customer’s technology deployment to drive business efficiencies and increased product utilization Identify customer opportunities for operational efficiency and additional ROI from the deployment of our technology. Collaborate with customers and internal team members to identify and resolve client key focuses. Monitor internal delivery milestones with client delivery teams. Train clients end-users and administrators on application modules in alignment with their unique business processes. First point of contact for client issues. Manage prioritization and communication through resolution. Identify client growth opportunities and develop actionable recommendations for customer success and account expansion. Monitor client application usage through analytic metrics. Work closely with the Product Implementation team to determine opportunites for engagement to increase the value. Show less



Conexus MedStaff

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Engagement Manager

  • Oct 2018 - Feb 2022

  Charlotte, North Carolina Implement international nurse program to over 25 locations throughout the U.S. Ensure smooth transitions and client growth. Ensure 90% client retention per calendar year. Partnership across the Conexus leadership with weekly metrics and pipeline review. Coordination on key initiatives to drive field effectiveness. Implement CRM software with nurse program for territory clients. Focus on efficiency in operations and increasing standard of field execution… Show more Implement international nurse program to over 25 locations throughout the U.S. Ensure smooth transitions and client growth. Ensure 90% client retention per calendar year. Partnership across the Conexus leadership with weekly metrics and pipeline review. Coordination on key initiatives to drive field effectiveness. Implement CRM software with nurse program for territory clients. Focus on efficiency in operations and increasing standard of field execution. Project Manager for various internal initiatives. Ability to effectively communicate and implement international program to executive teams and all levels of decision makers. Optimization of pre-deployment tools to simplify and bring consistency to day to day operations. Complete 30-90 day and annual evaluations with clients to ensure the program is effective and clients are satisfied. Show less



Baby and Company

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Practice Manager

  • Nov 2015 - Oct 2018

  Charlotte, North Carolina Area Maintain and oversee CRM data and P&L through weekly, bi-weekly and monthly meetings with appropriate team members. Oversee the development and implementation of goals and objectives. Develop and implement new office procedures as necessary to improve flow and efficiencies. Manage the daily operations of a team made of clinicians, RN’s, administration, marketing and educators to develop and maintain business strategies and patient services. Review the operational… Show more Maintain and oversee CRM data and P&L through weekly, bi-weekly and monthly meetings with appropriate team members. Oversee the development and implementation of goals and objectives. Develop and implement new office procedures as necessary to improve flow and efficiencies. Manage the daily operations of a team made of clinicians, RN’s, administration, marketing and educators to develop and maintain business strategies and patient services. Review the operational budget, expenditures and work to ensure the budget parameters. Held a seat on the Novant/B+C board as the facility’s operation and compliance lead to ensure and monitor patient safety and birth outcomes. Show less



LEXION Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Territory Manager

  • Nov 2014 - Nov 2015

  Charlotte, North Carolina Area Lexion Medical is a privately owned corporation with approximately 25 sales managers nationally. Lexion Medical designs and manufactures patented devices used for laparoscopic surgery throughout the country. Insuflow is the primary device used to condition CO2 entering patients’ abdomen during their laparoscopic surgery in order to have better post-surgery outcomes. Territory Sales Manager Identify and develop relationships with General Surgeons, Obstetrics & Gynecology Surgeons… Show more Lexion Medical is a privately owned corporation with approximately 25 sales managers nationally. Lexion Medical designs and manufactures patented devices used for laparoscopic surgery throughout the country. Insuflow is the primary device used to condition CO2 entering patients’ abdomen during their laparoscopic surgery in order to have better post-surgery outcomes. Territory Sales Manager Identify and develop relationships with General Surgeons, Obstetrics & Gynecology Surgeons, Cardiology Surgeons, Bariatric Surgeons, as well as hospital, materials management, and OR staff to drive the sales of Lexion Medical products in entire states of North Carolina and Virginia. Role and Achievements • Identify and develop relationships with physician's, surgeons, hospital management and staff to achieve partnership and surgery goals. • Monitor quality control and outcome at facilities. • Responsible for leading presentations to new and existing medical group accounts. • Implement strategies to increase sales and maintain accounts. • Successfully increased device percentages by 50% in the North Carolina and Virginia within 8 months of hire date Show less



Carolinas HealthCare System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Coordinator

  • Dec 2011 - Dec 2014

  Charlotte, North Carolina Area CHS is the largest healthcare system in the state of North Carolina. Providing a wide range of patient care from their offices, hospitals, and clinics throughout the state of North Carolina. Patient Representative Over three years, my job description entailed developing interpersonal relationships with doctors, nurses, patients, and family members. This included working directly with cardiology surgeons and OR staff for all incoming Code Stemi’s. Every role included me to collect and… Show more CHS is the largest healthcare system in the state of North Carolina. Providing a wide range of patient care from their offices, hospitals, and clinics throughout the state of North Carolina. Patient Representative Over three years, my job description entailed developing interpersonal relationships with doctors, nurses, patients, and family members. This included working directly with cardiology surgeons and OR staff for all incoming Code Stemi’s. Every role included me to collect and verify health insurance by establishing pre-authorizations and other medical information for the necessary steps in the medical claims processing. Also, to collect and enter demographics, outpatient, and follow-up data. Achievements --Chosen by management to be ER medic lead in first 6 months of employment --Chosen by management to represent our Infusion Center facility at our headquarters for the --Patient Experience Action Council representative where I share and implement ideas --Chosen by teammates and management to represent our facility as the Survey Ambassador Show less



Tubular USA

• Account Manager

  • May 2008 - Jun 2011

  Greater St. Louis Area Tubular USA supplies the largest range of steel tubing in North America. Specializing in a zinc triple coat tubing. Tubular USA has exclusive rights with Allied Steel for the distribution and their all tubing products. Account Manager Personally responsible to develop relationships and manage products with over 200 accounts throughout the Midwest and mountain states. While working at Tubular USA I worked directly with ownership, management, and production team to initiate, negotiate,… Show more Tubular USA supplies the largest range of steel tubing in North America. Specializing in a zinc triple coat tubing. Tubular USA has exclusive rights with Allied Steel for the distribution and their all tubing products. Account Manager Personally responsible to develop relationships and manage products with over 200 accounts throughout the Midwest and mountain states. While working at Tubular USA I worked directly with ownership, management, and production team to initiate, negotiate, and secure the sales, manufacturing, fabrication, and shipment of steel. Each day required detail management of material movement by successfully maintaining relationships with clients and Tubular USA production and freight team. Worked closely with customers to ensure products usage and requirements by accurately presenting clients with material data, applications, and design options. Achievements --Successfully met the monthly goals and expectations of management by attaining new customers while satisfying current customers weekly requirements. Show less



Paychecks Inc

• Administrative Associate

  • Apr 2006 - May 2008

  Greater St. Louis Area Paychex Inc. is a payroll and human resource company serving the US and Germany with approximately 12,400 employees Administrative Associate Responsible for following up with sales calls to meet monthly and yearly goals. Assisted sales team with outside customers and responsible for collecting client debts for the MMS department. Maintained all databases, master list, statistics and/or essential files on pertinent department information. Achievements --Successfully managed… Show more Paychex Inc. is a payroll and human resource company serving the US and Germany with approximately 12,400 employees Administrative Associate Responsible for following up with sales calls to meet monthly and yearly goals. Assisted sales team with outside customers and responsible for collecting client debts for the MMS department. Maintained all databases, master list, statistics and/or essential files on pertinent department information. Achievements --Successfully managed client relations by responding to client needs and questions, pay invoices, direct clients to correct specialist and to mandate all payrolls that left the office. --Personally responsible for coordinating information, reviews for accuracy, recorded all changed and generated reports for managerial review and approval. Show less