• Apr 2023 - Present

• Feb 2023 - Apr 2023

• Jan 2022 - Feb 2023

• Plan, organize and coordinate a variety of events and trainings throughout the state • Produce and edit eye-catching and engaging marketing materials, presentations, and collateral pieces, both digital and print• Ensure all organization conferences and events, trainings, organization and industry news are well publicized using a variety of communication tools• Create and manage inventory of branded promotional items and marketing materials• Create appealing content to manage and update the organization's website and social media channels• Create and edit material for the organization's bi-annual magazine for members• Create and edit material for the organization's annual membership calendar and annual directory• Develop and participate in fundraising and development activities for the organization• Maintain program statistics and provide annual reports in compliance with funding objectives and requirements• Execute public relations duties on behalf of the organization• Communicate and coordinate with vendors and sponsors to ensure successful events and conferences• Assist the Executive Director with overall communications internally and externally Show less

Experience Coordinator

• Aug 2021 - Jan 2022

• Plan and execute variety of events for a city of over 100,000 residents including festivals, concerts, athletic events, parades, receptions, firework shows, and more • Manage all logistical aspects of programs and events from start to finish, including special permitting, run of show, vendor management, staff management, creation of site maps, and set-up and tear-down responsibilities • Communicate and coordinate needs with fellow staff and various internal departments, including Marketing/PR, Public Safety, and Public Works, as well as outside contractors and agencies • Provide onsite management for events, including event staff and volunteer supervision, and vendor management • Provide exceptional customer service, both internally and externally • Utilize web-based and app-based platforms such as Monday.com, Outlook, Smartsheet, Formstack, and ViewPoint Cloud for project management and execution of everyday tasks • Supervise seasonal program staff and volunteers and handle any conflict resolution • Post event, gather feedback and provide evaluations and follow up, including financial assessment • Pursue and maintain partnership opportunities with local organizations, vendors, and entertainment • Perform administrative duties such as managing program registration and participation, tracking event budgets, purchasing supplies for events, and keeping equipment and supply inventory updated • Coordinate artist booking and advance hospitality and production for events with live entertainment • Negotiate and process external contracts through the procurement and legal system • Maintain thorough knowledge of local, state, and federal laws, including those that pertain to public records and records maintenance Show less

Senior Recreation Specialist

• Apr 2015 - Jul 2021

• Managing day-to-day finances and $1.2 million budget of the Special Events Division, working closely with the city’s Procurement Manager, budget creation, overseeing expenditures & revenue of all programs, evaluating programs • Plan & execute variety of events for a city of 200,000 residents that ranges from 50 people to 40,000 people • Maintain marketing & social media platforms, including plan development, copywriting, content creation, editing & more • Assist in developing public relations & promotional efforts through articles, press releases, electronic comms & publications • Recruit new sponsors & retain existing ones, as well as research potential grants & various funding opportunities • Oversee 400-person per year volunteer program • Execute regular phone & tv interviews with outside media for major city special events, as well as working with various media outlets to share important citywide communication • Thorough knowledge of all event components, including, but not limited to, stage specifications, booking & execution of entertainment, AV & equipment needs • HR duties, including assessment of needs, amending job descriptions, interview questions, scanning candidates, interviewing, training new staff, overseeing staff & interns, payroll, as well as job duties, tasks, & disciplinary measures • Providing support for outside events by advising community event coordinators & non-profit organizations of best practices • Played major role as an advisor on the City’s Special Events Committee, working with fellow city leaders • Established myself as a go-to person for many leaders internally and externally to get the right answers, assistance, represent the department for speaking engagements, and to sit on/make things happen for various task forces/committees • Extensive relationship building throughout the community with local politicians, business owners, non-profit organization leaders, industry peers & citizens Show less

• Dec 2013 - Apr 2015

• Assist in training new employees, creating new training material, completing employee reviews, handling any workplace conflicts, coaching, and motivating employees, serving as a role model, and ensuring all staff has the tools necessary to carry out their jobs• Carry out the daily Line-Up meeting, weekly goal meetings, and assisting staff in all areas to complete daily Lead measures in order to obtain the department and hotel yearly goals• Research, recommend, and implement new ideas and activities, improve processes, and purchase new amenities to further promote employee and guest satisfaction• Plan and execute a schedule of activities and events for families throughout the year, as well as creating and distributing the marketing for these programs • Plan and coordinate a variety of events for social groups or corporate groups holding meetings or conferences at the hotel• Create a weekly schedule for staff and complete payroll, ensuring employees have accurate benefits, pay, wage codes, and hours• Supply guests with information and assist with requests regarding the surrounding area, property amenities and services Show less

• Jan 2013 - Dec 2013

• Assist guests with a variety of requests, including reservations, area activities and information, special arrangements, and services • Utilize Mystique system to run a variety of detailed reports update guest information, research preferences, select amenities, and determine VIPs• Solve any problems with guests, anticipate guest needs, ensure that service expectations are exceeded• Provide lateral assistance to the Recreation Department, assisting with the Ritz Kids program and family activities• Worked Task Force at The Ritz-Carlton, Orlando Grande Lakes from July 2013-August 2013 assisting and training the Guest Relations Department Show less

• Aug 2011 - Jan 2013

• Utilize knowledge of reservation system PMS to create reservations, check guests in, handle any guest opportunities • Responsible for completing security checks and ensuring safety of guests and personal information• Inform guests of local attractions, provide superior guest service, and recognize Marriott Rewards members• Assist Housekeeping/Laundry Department by inspecting rooms, folding linen, delivering items, and cleaning rooms• Assist Sales Department by creating business leads, showcasing, selling and setting up meeting spaces Show less