Kristina Barbee, CLSSBB

IT Business Analyst at MSF&W Consulting, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Springfield, Illinois Metropolitan Area

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Credentials

  • Lean Six Sigma Black Belt (ICBB)
    Sigma Business Solutions International

Experience

  • MSF&W Consulting
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Business Analyst
      • May 2021 - Present

      Client: Illinois Dept of Transportation Elicit business and technical team requirements for Human Capital Management (HCM) program aimed at establishing streamlined and automated HR processes for State employees. Coordinate communication of agency testing, needs, and concerns to program vendor and agency leadership. Formally document and address risks, assumptions, and decisions to ensure solution meets agency requirements and aid in creating mitigation plans for gaps in solution. Responsible for creation and maintenance of project management files such as RAID log, Gantt chart, and legacy documents. Show less

  • Illinois Times & Springfield Business Journal
    • Newspaper Publishing
    • 1 - 100 Employee
    • Columnist
      • Jan 2020 - Jan 2022

      As a columnist for the SBJ, I write articles as needed for the Personal Development column. This columns focus is on subjects such as career and leadership development, company best practices, and curating a thriving culture within organizations. As a columnist for the SBJ, I write articles as needed for the Personal Development column. This columns focus is on subjects such as career and leadership development, company best practices, and curating a thriving culture within organizations.

  • Horace Mann
    • United States
    • Insurance
    • 700 & Above Employee
    • IT Business Systems Analyst and Change Management Lead
      • Feb 2018 - Apr 2021

      Served as a hands-on business optimization and change management expert on department and enterprise-wide programs using Agile methodology.Integrated Lean Six Sigma practices into traditional analyst duties to enhance business processes and identify new system functionality to align the system to critical customer requirements. Also used LSS skills to analyze current state, perform gap analysis’, and create change control plans for solution.Managed customer, business user, and all project partner needs throughout SDLC by eliciting user stories and requirements for all stakeholders and supporting UAT to ensure functionality met business and technical needs.Worked alongside project manager, product owner, and program manager to spearhead design and execution of project planning approach.Business analyst, migration strategist, and change management lead on 3 enterprise-level projects:- Raymond James to Pershing platform conversion: Responsible for migration of accounts with approximately $35m AUM and re-engineering of back-office processes. Post implementation increase of over $20m AUM within 9 months of conversion and optimization of processes. - Mainframe to Guidewire platform conversion: Wrote requirements and migration strategy for migration of approximately 580,000 auto policies and 205,000 property policies nationwide. Instrumental in design, build-out, and implementation of proprietary change management methodology which combined elements from ProSci ADKAR and LaMarsh frameworks.- Implementation of New F5 Virtual Appliances and Microsoft TMG Replacement Infrastructure: Implementation of new infrastructure for existing Firewall rules and end-of-life threat management software for internal applications and websites in addition to enhancement of SSO functionality and implementation of Okta MFA.Additional info: Analyst for SEC Regulation Best Interest, Self-Service site updates, Documents management and data mapping for life platform conversion Show less

    • Quality Assurance Analyst
      • Nov 2016 - Feb 2018

      Worked with business partners to audit work for accuracy and compliance and analyzed areas of improvement with leadership.

    • Quality Management Improvement Specialist
      • Jan 2016 - Nov 2016

      Lead 11 process optimization projects. Had responsibility for intake, evaluation, and successful adoption of business process optimization projects across P&C division. Developed and lead implementation, change management, and stakeholder communication plans for all projects.

    • Quality Management Specialist
      • May 2014 - Dec 2015

      Evaluated CSR interactions to ensure a positive customer experience. Created SOPs for new processes and procedures. Created inContact Speech Analytics Detection program.

    • Contact Center Service Associate
      • Jan 2013 - May 2014

      Assisted field support, third parties, and clients. Member of Call Center Transformation Project for analysis and improvement of processes to enhance customer experience.

Education

  • Robert Morris University - Illinois
    Applied Sciences, Business Administration and Management, General

Community

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