Experience

Intella Parts Company LLC

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2015 - Present

  • Answer customer phone calls • Answer customer email requests • Enter orders into computer system • Post accounting invoices, past due invoices • Handle administrative tasks • Website maintenance, blog update • Use of Microsoft word, Excel and Outlook • Answer customer phone calls • Answer customer email requests • Enter orders into computer system • Post accounting invoices, past due invoices • Handle administrative tasks • Website maintenance, blog update • Use of Microsoft word, Excel and Outlook



Legends Design Salon

• Hairstylist/Receptionist

  • Jan 2006 - Aug 2021

  • Acquire and maintain full clientele, build customer relationship • Answer phones, schedule appointments, and greet clients • Keep salon clean and organized, including front desk • Continue my education and keep up with trends • Acquire and maintain full clientele, build customer relationship • Answer phones, schedule appointments, and greet clients • Keep salon clean and organized, including front desk • Continue my education and keep up with trends



Parda Federal Credit Union

• United States
• 1 - 100 Employee

• Member Service Representative

  • Aug 2013 - Aug 2015

  • Greet customers when they walk in the branch and perform customer transactions with speed and accuracy, cash handling • Answer phones • Use of Microsoft Word, Outlook, and Excel • Maintain and balance cash drawer • Process member loans and open accounts • Courses in creating member loyalty (cross selling), and credit analysis • Greet customers when they walk in the branch and perform customer transactions with speed and accuracy, cash handling • Answer phones • Use of Microsoft Word, Outlook, and Excel • Maintain and balance cash drawer • Process member loans and open accounts • Courses in creating member loyalty (cross selling), and credit analysis



Macatawa Bank

• United States
• Banking
• 200 - 300 Employee

• Customer Service Representative - Branch Trainer

  • May 2011 - Aug 2013

  • Greet customers when they walk in the branch and perform customer transactions with speed and accuracy • Training new employees • Use of Microsoft Word and Excel • Maintain and balance cash drawer, as well as the vault, and branch balancing • Branch supply ordering and cash ordering • Greet customers when they walk in the branch and perform customer transactions with speed and accuracy • Training new employees • Use of Microsoft Word and Excel • Maintain and balance cash drawer, as well as the vault, and branch balancing • Branch supply ordering and cash ordering



W.E. Dance Academy

• United States
• Performing Arts

• Office Manager

  • Sep 2007 - May 2011

  • Managed all front office functions in an orderly, organized manner • Maintained over 100 customer accounts and billing information • Created invoices, answered phones, sent faxes, made copies and advised customers • Use of QuickBooks, Excel, Word, Microsoft Office, maintain an average 85wpm • Managed all front office functions in an orderly, organized manner • Maintained over 100 customer accounts and billing information • Created invoices, answered phones, sent faxes, made copies and advised customers • Use of QuickBooks, Excel, Word, Microsoft Office, maintain an average 85wpm