Experience

Alternative Flooring

• United Kingdom
• Textile Manufacturing
• 1 - 100 Employee

• Purchasing Administrator

  • Nov 2021 - Present

  From our earliest days we’ve set about making carpets, rugs and runners that get as much attention and adulation as any other interiors feature. Made from the finest wool, sisal, coir, seagrass, jute and faux materials from around the world. Our collaborations with leading interior designers allow us to push the boundaries in flooring design. From our earliest days we’ve set about making carpets, rugs and runners that get as much attention and adulation as any other interiors feature. Made from the finest wool, sisal, coir, seagrass, jute and faux materials from around the world. Our collaborations with leading interior designers allow us to push the boundaries in flooring design.



CTD - Control Techniques Dynamics

• United Kingdom
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Purchasing Coordinator

  • Apr 2021 - Feb 2022

  • To expedite the material supply to the company’s production lines in order to achieve the weekly build plan or specific short notice demand, this should be achieved through the constant review of all external supplier schedules. • Placement of Non-stock order, assess the scheduled period delivery requirements against the company Build Plan requirements & take proactive action to minimise Material shortage situations. • Review and deal with material shortages as & when they arise. • Be aware of inventory levels across a number of key warehouses used by the company in order to facilitate the seamless transfer of materials as and when required. • Work with the production Planner, develop and administer the external supply schedules. Develop a rolling schedule and Kanban supply system (external). • Identify the root causes of any line shortages, and communicate these to the Procurement Manager, Management team and commodity Buyers. Advise preventative actions to avoid reoccurrence (e.g. develop supplier, implement supply contract, or change supplier). • Assess suppliers and monitor/publish/feedback delivery performance, for negotiation and decision making. • Liaise with Engineering on all Prototype purchases. Ensuring material is available when required. Show less



B&M Retail

• United Kingdom
• Retail
• 700 & Above Employee

• Floor Supervisor

  • Sep 2020 - Apr 2021

  • Day to day management of staff, dealing with staff queries, complaints, absences, and holiday cover. • Ensuring all management/supervisors are aware of any absences, all returns to work process is completed accurately and compliant with company policy. • Recruiting seasonal staff as needed,confirming all paperwork and documentation is compliant with company requirements. • Arranging training for all staff regularly. • Ensure staff personnel files are company compliant. • Managing company staff rota and absence log daily, • Key holder and responsible for opening and closing store in line with company policies and ensuring store is fully recovered for next day trading, is secure, COVID-19 and H&S compliant. • Assisting Customer Service Supervisors and Manager with end of day cashing up when closing store. Organising staff to replenish stock and recovery store, ensuring all locks are secure, and alarms set. • Opening store turning off security systems, opening all locks, ensuring all cleaning complete before store opening, perishable foods rotation and any short-dated stock removed, assisting CS Supervisor/Manager during till walks to ensure tills ready for store open. • Completing daily store logbook and floor walk before 10am. • Booking in deliveries correctly and accurately and ensuring paperwork is filed correctly as well as ordering chilled food/drinks based on stock levels and demand to ensure wastage kept to minimum. • Printing out all relevant information pertaining to stock resets/seasonal updates/product recalls and passing to relevant teams/supervisors/managers. Printing all pricing posters/tickets to ensure customers fully aware of all offers and promotions. • Updating HR system with all new starters, change of detail information (including address, promotions etc.), sick notes along with staff who have left, then printing and scanning information to relevant departments at Head Office before placing in staff members’ personnel file. Show less



Croydex

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• PROJECT AND PROCUREMENT ADMININSTRATOR

  • Jun 2018 - Apr 2021

  Raising Product Information Sheets (PIS) for vendors ensuring all information shown is correct, including all barcodes, product descriptions, product images and SKU numbers. Setting up projects on Smartsheet, and projects and products on Salesforce, ensuring all information entered is correct and relevant. Calculating the standard cost of products from USD/EUR into GBP, using Excel and information from vendors, making sure all information and final pricing is correct. Providing up to date Standard Costs (cost to purchase in GBP) to Supply Chain team for their review. Contacting vendors to confirm highest percentage of material in a product, so the correct commodity code and Import Tax is applied and paid. Producing price comparisons for new pricing and current pricing along with pricing from potentials new vendors against current vendor pricing. Sourcing products that potentially could be added to current range of products or as a new line. Liaising with our colleagues in China to resolve any queries or assist with projects/proposals. Contacting and maintaining good working relationships with our vendors and other departments. Producing full figures and information required for Directors Monthly Board Report. Requesting and tracking samples being sent to company or we are sending to a vendor. Ensuring all samples received are given to the correct person/department and stored correctly. Setting up displays for new products to show the sales teams and obtaining feedback. Assisting all sales teams (Commercial/Trade/Export) with pricing information, minimum order quantities, container quantities and commodity code information. Assisting the Head of Vendor Management with tender/quotation requests from our customers. Contacting vendors for product dimension, weight information and quantity per inner/master carton so master information sheet is correct. • Covering Reception as required. Show less



Wessex International

• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee

• • Jul 2016 - May 2018

  Raising orders and sending via email and phone.Booking in deliveries and resolving any discrepancies quickly.Contacting supplier regarding outstanding orders and updating relevant departments. Requesting quotations for new products for Design Office and passing information on. Arranging collections of orders from UK and International suppliers, obtaining information needed and supplying to our carrier, Liaising Design, Accounts and Sales to resolve any issues in a timely manner.Running and emailing out weekly reports for to show department statistics.Setting up new parts on systems, including converting prices into GBP and adding to bill of materials where needed for Production. Issuing tender requests and dealing with enquiries. Requesting pricing and entering new prices from International Suppliers for seasonal price lists. Show less

• • Oct 2015 - Jun 2016

  Dealing with customer enquiries and orders through telephone, email and fax. Providing pricing, stock levels, discount information and delivery times on our machines and parts. Running daily sales reports to show accurately the Sales Reps figures and if they have achieved their targets, along with how many proactive leads they generate weekly and monthly.Researching dealers in other countries for our Export Sales Reps i.e. USA, Germany, France & Belgium. Updating and maintaining our website to ensure the correct information is shown, along with any ex-demonstration or ex-display stock we are selling. Dealing with demonstration requests from Sales Reps ensuring machines are available, liaising with the Production team and Warehouse Manager to make sure all deliveries and collections are viable with the minimum of disruption, creating correct paperwork. Updating all systems and sending out weekly report to Sales Team and Management. Helping the Marketing department by generating lead reports for Sales, completing all necessary forms for Exhibitions, ensuring the correct information is sent i.e. Insurance documents and Health and Safety forms. Ordering stationary and coffee supplies along with sorting and handing out and franking the post. Ensuring and maintaining information on our database systems are correct and amending any that require it. Running and updating various reports for the General Manager and Company Director. Show less



Simplyhealth

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Office Administrator

  • Oct 2014 - Jun 2015

  Dealing with customer correspondence through emails, coupons and telephone to ensure we have the correct personal details on their policy and update where necessary. Checking and updating bank account details on policies to ensure payments for claims were paid to the correct account. Checking customer’s claims had been received and advising amount and remaining entitlement for their current claiming year. If emailing information ensured encryption procedure used. Contacting customers when post returned to us by phone and email using procedures in place, including Data Protection checks. Once address confirmed or updated, resent post with letter to confirm details correct, using appropriate company branding. Removing Over Age Dependents on policies on the date their cover ended. Sent letter and policy documents to confirm up to date information, using company branding. Working with team leaders, managers and other departments to improve procedures and systems so customers are dealt with more efficiently whilst maintaining and exceeding targets set. Show less



GAME Digital

• Retail
• 700 & Above Employee

• Customer Service Administrator

  • Jul 2013 - Oct 2014

  Responding to customer queries regarding store stock levels, cancellations, order enquiries, returns and reward card/online account queries via telephone, emails and Live Chat. Dealing with Store enquires including reissuing digital download codes, finding store transactions, amending reward card points and details, raising tickets to various departments, checking Gift Card balances and transferring Till Access for staff between stores. Covering reception as needed, transferring calls to correct departments, signing visitors in, booking in, amending and cancelling meetings as required. Investigating and dealing with customer complaints, including CEO complaints, by contacting stores and other departments and using knowledge gained within set time limits. Responding to complaints either by telephone, email or letter with resolution. Using knowledge gained along with company policies and procedures to provide a high level of customer service to resolve queries and complaints first time. Show less