Experience

Commerzbank Digital Technology Centre Bulgaria

• Bulgaria
• IT Services and IT Consulting
• 300 - 400 Employee

• Application Operations Engineer

  • Jul 2022 - Present



Amdocs

• United States
• Software Development
• 700 & Above Employee

• Software Support Engineer

  • Jul 2016 - Jul 2022

  Investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution. Analyze production issues from business application/code perspective and outline corrective actions. Design, develop and maintain automations to optimize day to day work activities. Used technologies DB: Oracle, Mongo; SOAP; TIBCO; Python; Git; Jenkins; Ticketing system: Remedy; OS: Windows, Linux. Experience with CRM system Investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution. Analyze production issues from business application/code perspective and outline corrective actions. Design, develop and maintain automations to optimize day to day work activities. Used technologies DB: Oracle, Mongo; SOAP; TIBCO; Python; Git; Jenkins; Ticketing system: Remedy; OS: Windows, Linux. Experience with CRM system



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Critical incident manager

  • Jan 2016 - Jul 2016

  Manage escalated and top priority incidents up to and including resolution. Escalate problematic incidents to EMEA Crisis Management team whilst continuing to support resolution. Lead internal and external communication of the incident. Manage escalated and top priority incidents up to and including resolution. Escalate problematic incidents to EMEA Crisis Management team whilst continuing to support resolution. Lead internal and external communication of the incident.



Mobiltel

• Bulgaria
• Telecommunications
• 700 & Above Employee

• Incident Manager

  • Sep 2013 - Jan 2016

  Driving incident management process; Managing major incidents; Monitoring the effectiveness of incidentmanagement and making recommendations for improvement; Reporting

• Specialist

  • Dec 2012 - Sep 2013

  First level support of IT systems and applications used by internal users; Internal user request serving

• Junior engineer

  • Dec 2010 - Dec 2012

  First level support of IT systems and applications used by internal users; Internal user request serving