Experience

Reno Aces

• United States
• Spectator Sports
• 1 - 100 Employee

• Director Of Ticket Operations

  • Nov 2021 - Present

  • Oversee management of Tickets.com/ProVenue as ticket providers.• Set up and maintain all necessary hardware, such as computers, printers, scanners, and server.• Oversee the use of Tickets.com registered developers such as FEVO and StellarAlgo.• Create protocols and strategies that will lead to more than 400,000 plus in annual ticket processed and sold• Coordinate with Special Events on creation and sales of non-baseball events.• Create and implement sales strategies with the Sales Department for season packages, group and suite sales. • Coordinate with Marketing Department on single game initiatives and special pricing offers.• Manage online presence of Ticket Operations, namely single game sales, season ticket packages and the MyTickets portal.• Determine staffing requirements, interview, hire, and aid in training Ticket Office employees.• Help in preparation of work schedules, monitor and evaluate employee performance, handle grievances, and manage all related functions within the Ticket Office. • Assist in database management.• Responsible for all revenue, game-day and settlement reporting to Leadership. • Other duties as assigned Show less

• Ticket Operations Manager

  • Dec 2019 - Nov 2021

  •Supervises daily operations of the Ticket Office and staff according to both game day and non-game day policies •Schedules and manages payroll for seasonal ticket agents•Responsible for money transactions, daily sales reconciliation and detailed event reporting•Serves as an instructor to seasonal Ticket Agents, by actively pursuing an up-to-date knowledge of ProVenue/Tickets.com •Coordinates with other departments regarding all current and future promotions within the ballpark •Assist the Sales Department with processing group orders and season ticket packages •Process and mail ticket orders •Demonstrates excellent customer service skills and responds to customer inquiries and requests Show less



Corpus Christi Hooks

• United States
• Spectator Sports
• 1 - 100 Employee

• Ticket Operations Coordinator

  • Mar 2018 - Dec 2019

  • Assist with all facets of ticketing processing for both baseball and special events with a strong emphasis on customer service and fan interaction. • Manage Season Membership fulfillment including: Season Member packet pickup, member communication, monthly membership events, planning experiences and other season member activities. • Manage the Season Membership Utilization Plan: develop call plan for each homestand, generate ideas for utilization. • Sell and renew Season Memberships, group tickets, single-game suites, and hospitality areas. • Resolve customer service needs involving ticketing issues. • Work with the group sales department filling and managing all group orders.• Hiring, training, managing, and scheduling of all box office staff members. • Assist with all season ticket renewals process, including invoicing, managing print files and providing accurate payment status reporting. • Effectively and efficiently administer all ticket policies and procedures.• Utilize TDC to establish price codes and design ticket images for specific promotions. • Assist with targeted email correspondence for communication and marketing purposes. • Assist sales team with generation of sales leads based in past ticket purchasing history. Show less

• Sales And Marketing Associate

  • Oct 2017 - Mar 2018

  • Provided excellent customer service for the Corpus Christi Hooks Baseball Club.• Supported the sales department by answering incoming calls, responding to emails and assisting with large mail pieces.• Made 50+ outbound calls on a daily basis.• Extensive knowledge of season ticket memberships and hospitality areas.• Assisted with season ticket renewals as well as prospecting new season sales.• Assisted with the execution of theme nights, group nights and other target markets throughout the season.• Involvement in game-day activities and other outside events as needed.• Assisted with individual ticket sales at the box office windows.• Assisted in grassroots marketing effort. Show less

• Ticket Box Office Associate / Intern

  • Apr 2017 - Oct 2017

  • Provided excellent customer service for the Corpus Christi Hooks Baseball Club.• Selling tickets at the Box Office windows and over the phone.• Office projects such as data entry, bulk mailers, etc.• Assisted in establishing procedures and policies for account maintenance, balancing, payment processing, ticket printing and ticket distribution, as related to day-of-game orders.• Processed and balance payments in an accurate and timely manner.• Assisted Ticket Operations Department with large group ticket sales, season membership sales, and the creation of group nights. • Aided Partnership Activation Coordinator with sponsorship agreements and ensuring suite holder satisfaction.• Partnered alongside Stadium Operations Department with stadium equipment inventory, daily maintenance inspections, and overseeing all game day operations. Show less



Help America Corporation

• United States
• Individual and Family Services
• 1 - 100 Employee

• Financial Eligibility Specialist

  • Aug 2008 - Apr 2017

  • Assisting patients file financial assistance applications electrically in person. • Patient record maintenance, daily reports, and applications. • Continuous contact with various law firms for case updates and patient follow up • Assisting patients file financial assistance applications electrically in person. • Patient record maintenance, daily reports, and applications. • Continuous contact with various law firms for case updates and patient follow up



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Aug 2014 - Dec 2015

  • Processed cash and check deposits, withdrawals, check cashing and payments. • Balanced and maintained cash drawer daily. • Referred various bank products to customers including home mortgages, car loans, and credit cards. • As ATM Custodian, balanced ATM, printed reports, filled cash dispensing boxes, and handled customer issues. • Processed cash and check deposits, withdrawals, check cashing and payments. • Balanced and maintained cash drawer daily. • Referred various bank products to customers including home mortgages, car loans, and credit cards. • As ATM Custodian, balanced ATM, printed reports, filled cash dispensing boxes, and handled customer issues.



H-E-B

• United States
• Retail
• 700 & Above Employee

• Bookkeeper

  • May 2013 - Jun 2014

  • Interacted with customers on a daily basis and provided excellent customer service. • Balanced, audited, and recorded variances on cashier cash drawers and self scan computers. • Balanced and maintained cash safe. • Processed cash, check, debit/credit card, and government payment options such as WIC or EBT (LoneStar) transactions. • Handled customer complaints, questions, refunds and exchanges. • Interacted with customers on a daily basis and provided excellent customer service. • Balanced, audited, and recorded variances on cashier cash drawers and self scan computers. • Balanced and maintained cash safe. • Processed cash, check, debit/credit card, and government payment options such as WIC or EBT (LoneStar) transactions. • Handled customer complaints, questions, refunds and exchanges.