Experience

Ensocare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Network Implementation Coordinator

  • Apr 2018 - Present

• Customer Support Specialist

  • Oct 2012 - Apr 2018

  Omaha, NE The purpose of my position is to improve business and operating results through the conscientious facilitation of operations as well as the overall office environment and its procedures. The primary focus of my position is to assure the accurate and timely resolution of service requests and projects. This has a direct impact on the delivery of quality customer service and successful implementation of new clients. - Serve as liaison between customers, management and/or development… Show more The purpose of my position is to improve business and operating results through the conscientious facilitation of operations as well as the overall office environment and its procedures. The primary focus of my position is to assure the accurate and timely resolution of service requests and projects. This has a direct impact on the delivery of quality customer service and successful implementation of new clients. - Serve as liaison between customers, management and/or development personnel for escalations and troubleshooting. - Listen and interpret customer needs to ensure an understanding to effectively resolve issues. - Troubleshoot and investigate issues, including re-creation of issues, as well as providing details and examples to development for further investigation when necessary. Including at times, new product testing, in parallel with the Product Development team - Participate in defining effectiveness of processes through proactive identified opportunities for improvement. - Establish communication with post-acute providers in an effort to: Encourage participation in the Ensocare network by explaining the benefits of program participation; for both new and existing providers Encourage customers to utilize Ensocare’s Online solution through explanation of the benefits of electronic participation as well as demonstrating ease of use; Uphold Database integrity through validation/verification exercises. - Provide system training for both providers and hospital users. - Keep accurate documentation of progress on assigned projects and on identified issues with software, customers and providers. - Interact professionally with customers and colleagues, via phone, email, or in person. - Successfully engage in multiple initiatives simultaneously. - Monitor system software processes and provide necessary intervention in a timely manner. - Remain drug free and abide by the Drug Free Workplace Policy.



MetaBank

• United States
• Financial Services
• 100 - 200 Employee

• Teller

  • Aug 2008 - Mar 2012

  Des Moines, Iowa Area



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Home Equity Customer Service Specialist

  • 2012 - 2012